Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kala Castine

Fort Mill,SC

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Sales and Float Associate

First Citizens Bank
05.2023 - Current
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Sales Coordinator/Cash Office Associate

TJ Maxx/Home Goods
07.2021 - Current
  • Generated bank deposits, verified and balanced receipts, processed data entry and transmitted to corporate office.
  • Assisted in all areas of administrative work including receptionist duties, data entry, file organization and maintenance and assembling mailings.
  • Compiled client profiles and entered information into operating system.
  • General office responsibilities including but not limited to data entry, typing, and filing invoices.
  • Prepared deposits; preformed data entry for various systems.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.

Delivery Driver

Fed Ex
10.2020 - 05.2021
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Sales Associate

Out Of Eden Garden Center
03.2014 - 04.2018
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Recorded accurate and efficient records in customer database.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Negotiated prices, terms of sales and service agreements.

Sales Coordinator

Old Navy
12.2015 - 02.2017
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Improved productivity by increasing customer communication and responding to feedback.

Clinic Assistant

Blount County Eye Center
04.2015 - 11.2015
  • Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
  • Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
  • Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
  • Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
  • Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
  • Maintained strict adherence to HIPAA regulations by protecting patient privacy during all interactions and documentation processes.
  • Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.

Education

High School Diploma -

Beekmantown High School
West Chazy, NY
06.2006

Skills

  • Account Management
  • File and Records Management
  • Data Entry
  • Stocking and Replenishing
  • Customer Support
  • Staff Training
  • Exceptional Leadership
  • Managerial Skills
  • Accounts Payable and Accounts Receivable
  • Retail Knowledge
  • Public Relations and Sales
  • Handling Complaints
  • Credit and Debt Card Processing

Certification

Coached Soccer ages 6-9 for 3 years

Volunteered at booths for First Citizens for different events and locations

Timeline

Senior Sales and Float Associate

First Citizens Bank
05.2023 - Current

Sales Coordinator/Cash Office Associate

TJ Maxx/Home Goods
07.2021 - Current

Delivery Driver

Fed Ex
10.2020 - 05.2021

Sales Coordinator

Old Navy
12.2015 - 02.2017

Clinic Assistant

Blount County Eye Center
04.2015 - 11.2015

Sales Associate

Out Of Eden Garden Center
03.2014 - 04.2018

High School Diploma -

Beekmantown High School

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Kala Castine