Kala Costiloe
Norman,OK
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 6 years background maintaining customer satisfaction and contributing to company success.
Overview
7
7
years of professional experience
Work History
Security Officer
Self-employeed
Norman, OK
11.2020 - 04.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in vehicle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Security Officer
Chickasaw Nation
Norman, OK
01.2019 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Mental Health Technician
Oklahoma State Department Of Mental Health
Norman, United States
02.2017 - 01.2019
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Customer Service Manager
Walmart
Norman, United States
01.2015 - 02.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Norman North High School
Norman, OK05.2016
Skills
- Attentive and Observant
- Detailed Activity Logs
- Customer Service
- Handling Escalations
Timeline
Security Officer
Self-employeed
11.2020 - 04.2022
Security Officer
Chickasaw Nation
01.2019 - 10.2020
Mental Health Technician
Oklahoma State Department Of Mental Health
02.2017 - 01.2019
Customer Service Manager
Walmart
01.2015 - 02.2017
High School Diploma -
Norman North High School
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