Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kala Franklin

Bridgeton

Summary

Dynamic General Manager with extensive experience at Advance Auto Parts, excelling in operations management and team leadership. Proven track record in enhancing efficiency and profitability through strategic process improvements and effective training programs. Skilled in problem resolution and inventory control, fostering a culture of accountability and high performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager III

Advance Auto Parts
08.2025 - Current
  • Directed operational strategies to enhance efficiency across all departments.
  • Led cross-functional teams in implementing process improvements and achieving organizational goals.
  • Managed budget allocation and resource optimization for maximum profitability.
  • Developed and executed training programs to improve staff performance and engagement.
  • Established key performance indicators to monitor operational effectiveness and drive accountability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager II

Advance Auto Parts
02.2022 - 08.2025
  • Oversaw daily operations, ensuring alignment with strategic goals and operational efficiency.
  • Implemented process improvements, enhancing team productivity and service delivery standards.
  • Developed and executed staff training programs to elevate performance and foster professional growth.
  • Managed budget allocations, optimizing resource utilization across departments for maximum impact.
  • Analyzed key performance metrics to identify trends and inform strategic decision-making processes.
  • Established performance benchmarks, regularly evaluating team effectiveness against organizational objectives.

General Manager in Training

Advance Auto Parts
10.2020 - 02.2022
  • Assisted in daily operations to ensure efficient workflow and high service standards.
  • Collaborated with team members to implement process improvements, enhancing overall productivity.
  • Managed inventory levels using industry-standard software, contributing to reduced waste and cost savings.
  • Conducted staff training sessions on operational protocols, fostering a knowledgeable team environment.
  • Coaching team members on selling aspect
  • Worked side by side with general manager

Retail Parts Pro

Advanced Auto Parts
07.2020 - 10.2020
  • Conducted regular inventory audits to identify discrepancies and improve accuracy of stock levels.
  • Trained new staff on product lines and customer service protocols, promoting a cohesive team environment.
  • Resolved customer inquiries and complaints promptly, contributing to a positive shopping experience.
  • Regularly monitored stock levels to prevent shortages while minimizing excess inventory.
  • Supported store operations by accurately processing transactions, managing returns, and updating inventory records as needed.

Salesperson

Advanced Auto Parts
04.2019 - 07.2020
  • Assisted customers in selecting products to enhance shopping experience
  • Supported inventory management by organizing stock and ensuring product availability
  • Engaged with customers to address inquiries and provide product information
  • Collaborated with team members to maintain clean and organized sales floor
  • Contributed to team goals through positive attitude and willingness to learn
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.

Education

High School Diploma -

Cumberland Regional Highschool
Bridgeton, NJ
06-2012

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Schedules
  • Effective leader
  • Staff management
  • Customer relations
  • Training and development
  • Inventory control
  • Goal setting
  • Verbal and written communication

Accomplishments

Biggest accomplishment is being able to start my career as a Salesperson, trained with amazing leadership to work my way to my current role as a General Manager.

Certification

General Manager Certificate Level 1

General Manager Certificate Level 2


Timeline

General Manager III

Advance Auto Parts
08.2025 - Current

General Manager II

Advance Auto Parts
02.2022 - 08.2025

General Manager in Training

Advance Auto Parts
10.2020 - 02.2022

Retail Parts Pro

Advanced Auto Parts
07.2020 - 10.2020

Salesperson

Advanced Auto Parts
04.2019 - 07.2020

High School Diploma -

Cumberland Regional Highschool

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