Kala Geiger
Brunswick,GA
Summary
Skilled Patient Care Coordinator with 2+ years of experience managing referrals for multiple providers. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thriving in a high volume environment. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Coastal Hospice
Brunswick, GA
05.2024 - Current
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Developed strategies for improving efficiency within the scheduling process.
- Conducted patient assessments to determine eligibility for hospice services and developed individualized treatment plans.
- Monitored patient progress regularly to ensure quality care was being provided and documented changes in condition accordingly.
- Coordinated activities between staff members and other healthcare providers to maximize efficiency of patient care.
- Developed individualized care plans for hospice patients based on their specific needs.
- Participates in Agency-sponsored in-service training.
- Participates in the Agency QAPI program
- Demonstrates commitment, professional growth and competency.
- Planned and coordinated discharge from care facility to patient's home.
Referral Coordinator
Nephrology of the Golden Isles
Brunswick, GA
08.2023 - 05.2024
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Resolved conflicts between referring physicians and receiving providers.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Advised staff on appropriate protocols when making a referral.
- Communicated regularly with patients regarding their care plans following a referral.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Assisted referred patients in filling out applications and insurance forms.
- Created and maintained accurate patient appointment records.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Performed administrative tasks such as filing paperwork, preparing documents for meetings.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
Referral Coordinator
Augusta Pediatric Associates
Augusta, GA
07/05/22 - 08.2023
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed up to 50 patient referrals daily through multi-line telephone system.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Assisted referred patients in filling out applications and insurance forms.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
Front Office Receptionist
Neuro Head & Spine (Dr. Pappas)
Brunswick, GA
10/01/17 - 05/30/18
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Completed timely changes and updates to schedules in central scheduling system.
- Provided reminder calls to clients prior to scheduled visits.
Front Office Assistant
Nephrology of the Golden Isles
Brunswick, GA
10/01/14 - 02/02/16
- Collected copays and account balance payments and updated account records.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.2012
Skills
- Referral Tracking
- Multi-Line Phone Proficiency
- Medical Terminology
- Outbound Calls
- Customer Service
- Attention to Detail
- Time Management
- Insurance Verification
- Referral tracking
- HIPAA Regulations
- Task Prioritization
- Organizational Skills
Timeline
Patient Care Coordinator
Coastal Hospice
05.2024 - Current
Referral Coordinator
Nephrology of the Golden Isles
08.2023 - 05.2024
Referral Coordinator
Augusta Pediatric Associates
07/05/22 - 08.2023
Front Office Receptionist
Neuro Head & Spine (Dr. Pappas)
10/01/17 - 05/30/18
Front Office Assistant
Nephrology of the Golden Isles
10/01/14 - 02/02/16
High School Diploma -
Glynn Academy
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