Kala Gunn
Plant City,FL
Summary
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues. I also can wear many hats . I have did customer service for a while as well.
I am a dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Teacher/Daycare Floater
Plant city early learning
Plant City, Florida
09.2023 - 07.2024
- Maintained a safe and orderly learning environment for all students.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Customer Service Representative
Adecco Staffing
Plant City, Florida
04.2021 - 07.2023
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Audio Editor/Senior Customer Service Representative
Brailleworks
Plant City, Florida
02.2017 - 07.2020
- Created custom sound effects to enhance production value of various audio projects.
- Evaluated source material prior to beginning any editing work in order to determine the most efficient workflow.
- Assisted in troubleshooting technical problems related to software or hardware used during recording sessions.
- Edited dialogue tracks to ensure clarity and proper intonation.
Gtech
Assembly Line
Lakeland, Florida
07.2015 - 05.2017
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed household errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
Team Lead
Dunkin' Donuts
Plant City , Florida
02.2013 - 07.2016
- Motivated staff through positive reinforcement techniques.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Education
High School Diploma -
Almega Prep
Lakeland, FL02-2012
Life family
Cosmetology
Artistic Nails And Beauty Academy
Tampa, FLSkills
- Curriculum Implementation
- Group Instruction
- Small Group Instruction
- Classroom Instruction
- Creative lesson planning
- Critical Thinking
- Flexible and adaptive
- Lesson Planning
- Office Management
- File Management
- Quality Assurance
- Workflow Optimization
Timeline
Teacher/Daycare Floater
Plant city early learning
09.2023 - 07.2024
Customer Service Representative
Adecco Staffing
04.2021 - 07.2023
Audio Editor/Senior Customer Service Representative
Brailleworks
02.2017 - 07.2020
Gtech
Assembly Line
07.2015 - 05.2017
Team Lead
Dunkin' Donuts
02.2013 - 07.2016
High School Diploma -
Almega Prep
Life family
Cosmetology
Artistic Nails And Beauty Academy