KALA HAMEL
Ocala,FL
Summary
Customer-focused professional with a proven track record in customer service, poised to contribute to The World Equestrian Center's commitment to exceptional service and memorable guest experiences. Possesses strong oral communication and multitasking skills, ensuring efficient guest check-ins and addressing inquiries. Known for maintaining a professional and courteous attitude under pressure, with a keen eye for detail and problem-solving. Adept at cash management and equipped with a positive, upbeat personality, ready to deliver outstanding customer service and support the team's dedication to a positive work environment. Committed to upholding the high standards of guest service etiquette and contributing to the overall success of the team at The World Equestrian Center
Overview
7
7
years of professional experience
Work History
Retail Services Manager
Pinders Nursery
10.2022 - 11.2022
- Foster positive customer relationships, capturing information for effective follow-up and demonstrating strong customer service skills
- Manage cash transactions and financial responsibilities, demonstrating cash management skills
- Address and resolve customer concerns, showcasing problem-solving abilities
- Collaborate with other departments for cross-functional initiatives, emphasizing team collaboration
- Adapt to changes in retail environment, demonstrating flexibility
- Manage team of retail staff, focusing on fostering collaborative work environment
- Oversee daily operations of retail space, ensuring operational efficiency in high-paced environment
- Develop and implement strategies to achieve and exceed sales goals, emphasizing positive customer experiences
- Plan and execute promotional events and sales, contributing to unique and memorable customer experience
- Train and mentor staff on product knowledge, customer service, and professional communication skills
- Ensure store's appearance meets brand standards, including professional appearance and adherence to hygiene standards
- Stay updated on industry trends and competitors, emphasizing professional development
- Participate in professional development opportunities, staying updated on industry trends.
Chanel Luxury Sales Associate
Nordstrom
01.2019 - 11.2019
- Provide personalized customer service in luxury retail environment, ensuring seamless and delightful shopping experience
- Demonstrate extensive product knowledge and expertise in Chanel products, catering to individual customer needs and preferences
- Handle cash and electronic transactions accurately, showcasing strong cash management skills
- Maintain visual merchandising standards for Chanel boutique, ensuring luxurious and inviting atmosphere for customers
- Collaborate with other sales associates and departments to ensure cohesive and customer-focused approach
- Conduct product demonstrations and provide detailed product information, contributing to unique and memorable customer experience
- Stay updated on fashion trends and competitor offerings, demonstrating commitment to professional development and industry knowledge.
Financial Relationship Consultant
Regions Bank
01.2018 - 01.2019
- Provide personalized financial guidance to clients, ensuring a seamless and positive banking experience
- Demonstrate in-depth knowledge of financial products and services, catering to individual client needs and preferences
- Process financial transactions accurately, showcasing strong transaction management skills
- Maintain compliance with banking regulations and internal policies, ensuring secure and trustworthy environment for clients
- Collaborate with team members and other departments to ensure cohesive and client-focused approach
- Conduct financial consultations and provide detailed information on banking products, contributing to positive and informative customer experience.
Uhc Medicare Sales Supervisor
Teleperformance
09.2015 - 10.2017
- Led and managed team of sales associates, providing coaching, mentoring, and training to enhance performance and achieve service goals
- Ensured team compliance with all applicable regulations and guidelines, fostering environment of adherence to service standards
- Implemented quality control measures to ensure accuracy and completeness of guest service interactions, aligning with high standards in service provision
- Conducted audits to verify integrity of all service processes, emphasizing attention to detail and maintaining quality in guest interactions
- Monitored and analyzed service performance data to identify trends and opportunities for improvements, contributing to continuous enhancement of guest satisfaction.
Education
Associate - Public Relations
Valencia College
Orlando, FLSkills
- Customer Service
- Communication
- Collaboration
- Adaptability
- Cash Management
- Attention to Detail
- Quality Control
- Training
- Leadership
- Compliance
- Data Analysis
- Professional Development
- Flexibility
Timeline
Retail Services Manager
Pinders Nursery
10.2022 - 11.2022
Chanel Luxury Sales Associate
Nordstrom
01.2019 - 11.2019
Financial Relationship Consultant
Regions Bank
01.2018 - 01.2019
Uhc Medicare Sales Supervisor
Teleperformance
09.2015 - 10.2017
Associate - Public Relations
Valencia College
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