Kala Hancock

Work History

Secretary

Aiken County Government

11.2023 - 07.2024

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data. My main job was printing and entering traffic tickets into the system.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Maintained electronic filing systems and categorized documents.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provided exceptional customer service by promptly addressing inquiries and resolving issues.
Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Collected payments at the front desk when needed.

Office Manager

Coopers Plumbing

08.2016 - 06.2020

Receptionist responsible for scheduling, billing, collecting payments, and organizing all personal medical documents for owners
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Enhanced communication within office by implementing centralized digital messaging platform.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Medical Assistant

Dr. Bauer Vaughters

08.2014 - 01.2015

Worked up patients for physician
Completed radiology test such as Dexa, inserted continuous blood sugar monitors and then removed
Conveyed test results to patients
Completed prior authorizations when needed
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Receptionist/Office Manager/transcription/ medical assistant

Dr. Ayaz J. Chaudhary, Gastroenterologist Medical Practice

04.2010 - 08.2014

Greeting patients, insurance billing, scheduling appointments, answering telephone, contact referrals, transcribe physician's dictation and cleaning rooms
Complete work up on patients and getting ready to see doctor
Provided test results
Completed prior authorization if needed
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Supported office staff and operational requirements with administrative tasks.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Corrected grammar, spelling, and syntax mistakes in medical records.
Accurately documented medical dictation to record patient care records.
Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
Enhanced accuracy of medical records by transcribing detailed physician dictations.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
Improved turnaround time for report generation by efficiently managing transcription tasks.
Demonstrated excellent skills to understand diverse accents and dialects.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Consulted with healthcare professionals on business decisions.

Secretary/Receptionist

Cashiers Office

01.2011 - 07.2011

Answering telephone, greeting public, collecting and receipting tuition payments

Summary

Overview

Work History

Secretary

Office Manager

Medical Assistant

Receptionist/Office Manager/transcription/ medical assistant

Secretary/Receptionist

Education

Nursing

High school diploma -

Skills

Personal Information

Assessments

Timeline

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