Kala Haynes

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• Served as primary contact for prospects, and tenants. Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Communicated effectively with owners, residents, and on-site associates.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state, and federal regulations.

• Identified target market and key segments through in-depth analysis of markets and related trends
• Engaged online audiences by placing strong focus on sale process support and responded to inquiries and comments timely and knowledgeably
• Analyzed and reported social media marketing campaign results
• Monitored online presence of company's brand to engage with users and strengthen customer relationships

• Managed daily and weekly marketing and leasing plans
• trained leasing professionals on regulatory requirements company policies and office procedures
• conducted property showings to highlight features, answer questions and redirected concerns to close contracts
• explained terms of lease and amounts to be paid by tenants
• performed background, reference and credit checks for screening applicants
• toured property with prospective tenants and information in regards to the properties key features