Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

KALA HENRY

Las Vegas,NV

Summary

Meticulous Customer Service Manager with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Buyer

Me N Mommy To Be
01.2023 - 04.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Stocked merchandise, clearly labeling items, and arranging according to company organizational methods.
  • Engaged in the entire process of purchasing consignment items for the company.
  • Managed efficient cash register operations; including opening and closing procedures.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Assistant Store Manager

Rack Room Shoes
04.2021 - 11.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Assumed full responsibility for all operations in the absence of the Store Manager
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Generating and sending weekly reports to regional manager detailing: Weekly Sales

Assistant Store Manager

Dollar General
04.2022 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Ensures prompt and courteous service to customers
  • Maintained professional, organized and safe environment for employees and patrons
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.

Hardlines TA

Walmart
06.2020 - 04.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Sales expertise with extensive POS systems knowledge
  • Order Fulfillment, Stocking and replenishing, Key holder experience, Loyalty Transactions, Online Sales, Loss Prevention and more
  • Set and Maintain High Standards regarding: Customer Focused Sales, Store Presentation, and Inventory Control
  • Resolve customer issues with a sense of urgency and to the satisfaction of the customer
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Offered technical support and troubleshot issues to enhance productivity
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

K-12 California Virtual Academies
San Diego
07.2015

Bachelor of Science - Nursing Science

Grand Canyon University
Phoenix
06.2015

Skills

  • Inter-department collaboration, Staff, Management, and Customer Complaint Resolution
  • Exceptional Verbal and Written communication with professional telecommunication systems
  • Administrative support, Inbound and Outbound Calling, VIP guest relations, Registration Processing, and Cash Handling
  • Product Promotion
  • Decision-Making and multi-tasking Abilities
  • Coaching and mentoring employees

Additional Information

  • ADDITIONAL INFORMATION AWARDS , , 5 Star Associate Award Received during employment with Walmart

Timeline

Buyer

Me N Mommy To Be
01.2023 - 04.2023

Assistant Store Manager

Dollar General
04.2022 - 10.2022

Assistant Store Manager

Rack Room Shoes
04.2021 - 11.2021

Hardlines TA

Walmart
06.2020 - 04.2021

High School Diploma -

K-12 California Virtual Academies

Bachelor of Science - Nursing Science

Grand Canyon University

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KALA HENRY