Kammy Melancon
Walker,LA
Summary
Results-driven operations professional with significant experience in postal services, known for driving efficiency and customer satisfaction. Expertise in team management, process optimization, and service quality assurance. Reliable in collaborative environments, consistently adapting to changing operational demands and priorities.
Overview
23
23
years of professional experience
Work History
Officer in Charge/Window Clerk
United States Post Office
01.2009 - 12.2012
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Assisted customers in determining proper postal service to align with individual needs.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Reconciled bank records and office books routinely to verify accuracy.
- Auditing and balancing employees cash drawers at the end of shift to verify accuracy.
- Responsible for daily bank deposits.
- Responsible for accurately sorting mail for delivery to it's destination.
- Supervised mail carriers to ensure mail delivery in a timely manner.
- Responsible for weekly payroll, managing employee schedules, and time off requests.
- Completed monthly route inspections.
- Responsible for verifying all incoming packages from FedEx, UPS, DHL, and Amazon were accurately received.
- Assisted customers with completing all necessary paperwork to apply for US Passports.
Lead Window Clerk/Stamp Clerk
United States Post Office
10.2004 - 12.2008
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Maintained strict adherence to USPS regulations while handling sensitive or confidential mail items securely.
- Regularly called upon to teach Window Clerk training in Baton Rouge, La office. Followed up with on the job training at the location the employee was assigned.
- Responsible for filling window clerk stamp stock requisitions, ordering mail and packaging supplies to be available to customers, and stocking inventory.
- Responsible for an accurate count of stamp stock and mailing supplies within the office.
- Responsible for receiving and properly displaying current signage in main lobby.
- Auditing and balancing employees cash drawers at the end of each shift to verify accuracy.
- Responsible for daily bank deposits.
- Responsible for accurately sorting mail for delivery to it's destination.
Officer In Charge
United States Post Office
01.2004 - 10.2004
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Assisted customers in determining proper postal service to align with individual needs.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Reconciled bank records and office books routinely to verify accuracy.
- Auditing and balancing employees cash drawers at the end of shift to verify accuracy.
- Responsible for daily bank deposits.
- Responsible for accurately sorting mail for delivery to it's destination.
- Supervised mail carriers to ensure mail delivery in a timely manner.
- Responsible for weekly payroll, managing employee schedules, and time off requests.
- Completed monthly route inspections.
- Responsible for verifying all incoming packages from FedEx, UPS, DHL, and Amazon were accurately received.
- Assisted customers with completing all necessary paperwork to apply for US Passports.
Postmaster Relief/Window Clerk
United States Post Office
03.2000 - 01.2004
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Auditing and balancing employees cash drawers at the end of shift to verify accuracy.
- Responsible for daily bank deposits.
- Responsible for accurately sorting mail for delivery to it's destination.
Post Master Relief/Window Clerk
United States Post Office
12.1992 - 03.2000
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Auditing and balancing employees cash drawers at the end of shift to verify accuracy.
- Responsible for daily bank deposits.
- Responsible for accurately sorting mail for delivery to it's destination.
Training Coordinator
Louisiana State Penitentiary
01.1990 - 12.1992
- Coordinated with employees with Louisiana State Penitentiary to schedule all yearly training.
- Maintained database of all employees training records.
Education
High School Diploma -
Denham Springs High School
Denham Springs, Louisiana05-1986
Skills
- Teamwork and loyalty
- Training management
- Crew leadership
- Customer service
- Problem-solving
- Attention to detail
Timeline
Officer in Charge/Window Clerk
United States Post Office
01.2009 - 12.2012
Lead Window Clerk/Stamp Clerk
United States Post Office
10.2004 - 12.2008
Officer In Charge
United States Post Office
01.2004 - 10.2004
Postmaster Relief/Window Clerk
United States Post Office
03.2000 - 01.2004
Post Master Relief/Window Clerk
United States Post Office
12.1992 - 03.2000
Training Coordinator
Louisiana State Penitentiary
01.1990 - 12.1992
High School Diploma -
Denham Springs High School
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