Dedicated professional with a versatile background in production and customer service. Known for strong documentation expertise and efficient communication, ready to leverage skills to enhance operational efficiency and product quality.
Overview
11
11
years of professional experience
Work History
Production Worker
Domtar
Hawesville, KY
08.2021 - 01.2023
Operated machinery to facilitate efficient production processes.
Monitored product quality and conducted inspections.
Logged data in Excel.
Communicated with other team mates after reviewing data.
Team Leader Manager
MasterBrand
Ferdinand, IN
05.2015 - 08.2021
Setup daily task for team.
Followed up and monitored with team on task.
Logged and documented the outcome and quality of task.
Used Microsoft and Excel daily
Call Center Phone Representative
ACCENT
Tell City, IN
05.2012 - 04.2015
Managed high-volume inbound calls to ensure exceptional customer service and satisfaction.
Resolved customer inquiries effectively, maintaining knowledge of products and services.
Documented customer interactions accurately in CRM systems for future reference.
Collaborated with team members to improve call handling processes and efficiency.