Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kala Howell

Tell City

Summary

Dedicated professional with a versatile background in production and customer service. Known for strong documentation expertise and efficient communication, ready to leverage skills to enhance operational efficiency and product quality.

Overview

11
11
years of professional experience

Work History

Production Worker

Domtar
Hawesville, KY
08.2021 - 01.2023
  • Operated machinery to facilitate efficient production processes.
  • Monitored product quality and conducted inspections.
  • Logged data in Excel.
  • Communicated with other team mates after reviewing data.

Team Leader Manager

MasterBrand
Ferdinand, IN
05.2015 - 08.2021
  • Setup daily task for team.
  • Followed up and monitored with team on task.
  • Logged and documented the outcome and quality of task.
  • Used Microsoft and Excel daily

Call Center Phone Representative

ACCENT
Tell City, IN
05.2012 - 04.2015
  • Managed high-volume inbound calls to ensure exceptional customer service and satisfaction.
  • Resolved customer inquiries effectively, maintaining knowledge of products and services.
  • Documented customer interactions accurately in CRM systems for future reference.
  • Collaborated with team members to improve call handling processes and efficiency.

Education

High School Diploma -

Perry Central Jr. Sr. High School
Leopold, IN

Skills

  • Machine operation
  • Quality assurance
  • Efficient communication
  • Documentation expertise
  • Good communication
  • Strong work ethic
  • Teamwork and coordination
  • Computer skills

Timeline

Production Worker

Domtar
08.2021 - 01.2023

Team Leader Manager

MasterBrand
05.2015 - 08.2021

Call Center Phone Representative

ACCENT
05.2012 - 04.2015

High School Diploma -

Perry Central Jr. Sr. High School