Kala Jackson
Abilene,TX
Summary
Proven professional with extensive experience at A Cutt Above Tree Service and Dr. Sam Spence, demonstrating expertise in chainsaw operation and exceptional team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in tree identification and fostering positive patient relationships, showcasing a blend of technical proficiency and interpersonal excellence.
Overview
14
14
years of professional experience
Work History
Tree Service
A Cutt Above Tree Service
10.2010 - 07.2024
- Increased customer satisfaction with timely completion of tasks, maintaining a clean and safe environment throughout the project.
- Prepped trimming tools by sharpening shears, grinders, and saw teeth.
- Organized materials, tools, and equipment to supply team members.
- Loaded and unloaded trees and materials for use in projects.
- Maintained and operated chainsaws and chippers to reduce safety hazards and support productivity.
- Performed routine cleaning and repairs, increasing longevity of tools and equipment.
- Streamlined equipment transportation by organizing tools, supplies, and machinery before each shift, ensuring prompt arrival at job sites.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Assisted in the identification of hazardous trees, promptly addressing potential dangers to property or individuals.
- Improved crew communication by actively participating in daily meetings and sharing relevant information about job sites and tasks.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Promoted a culture of teamwork within the crew by actively participating in problem-solving efforts and sharing expertise as needed.
Lead Dental Assistant
Dr. Sam Spence
05.2010 - 07.2024
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Used Software to document and maintain patient information and health background.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Typed patient data into computer system using Software while following privacy laws and maintaining high-level accuracy.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
Receptionist
Dr. Sam Spence
05.2010 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
N/A - Dental Assisting
ATI Career Training Center - Dallas
Dallas, TX12.2010
Skills
- Chainsaw Operation
- Tree Climbing Expertise
- Tree Identification
- Storm Damage Cleanup
Timeline
Tree Service
A Cutt Above Tree Service
10.2010 - 07.2024
Lead Dental Assistant
Dr. Sam Spence
05.2010 - 07.2024
Receptionist
Dr. Sam Spence
05.2010 - 07.2024
N/A - Dental Assisting
ATI Career Training Center - Dallas
Similar Profiles
Asia NguyenAsia Nguyen
Legal Receptionist at Cutt,Kendell & OlsonLegal Receptionist at Cutt,Kendell & Olson
Aiden NorthcuttAiden Northcutt
Lead Gutter Technician at Cutt Precision GuttersLead Gutter Technician at Cutt Precision Gutters
Davis HuneycuttDavis Huneycutt
Construction Apprentice at Cutt Above ConstructionConstruction Apprentice at Cutt Above Construction