Kala Kaufman
Mission Viejo,CA
Summary
Dynamic professional with a proven track record in bartending and sales, showcasing expertise in customer service and complex problem-solving. Excelled at Outback Steakhouse by driving sales through upselling and resolving customer complaints efficiently. Demonstrates exceptional communication skills and thrives under pressure, ensuring customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Bartender / Manager
Outback Steakhouse
08.2015 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Sales Associate
Welcome Express
01.2016 - 01.2020
- Developed and maintained strong relationships with key advertising clients, resulting in repeat business.
- Collaborated with clients to understand their design requirements and translate them into creative concepts that aligned with their brand identity.
- Managed and maintained accurate records of all incoming and outgoing inventory.
Education
Bachelor of Arts - Business
University of Iowa
Iowa City, IA05-2014
Skills
- Bartending expertise
- Clear and effective communication
- Staff management
- Customer service expertise
- Salesmanship
- Complex Problem-solving
- Thrive under pressure
Timeline
Sales Associate
Welcome Express
01.2016 - 01.2020
Bartender / Manager
Outback Steakhouse
08.2015 - Current
Bachelor of Arts - Business
University of Iowa
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