Kala Kottman
Cheboygan,MI
Summary
Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations, as demonstrated at AmericInn by Wyndham. Excelled in problem-solving and maintaining high standards of service, achieving significant guest retention. Skilled in both interpersonal communication and ServSafe protocols, consistently recognized for a high-energy attitude and professional telephone demeanor.
Known for strong focus on teamwork and achieving results, reliably adapting to changing needs and maintaining high standards of service. Expertise in food preparation, guest relations, and operational management, bringing blend of organizational skills and customer-centric approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Breakfast Coordinator
AmericInn by Wyndham
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing breakfast operations and ensuring high-quality food preparation.
- Developed strong relationships with vendors, securing timely deliveries of fresh produce at competitive prices for the establishment''s needs.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
Prep Cook
Beards Brewery
03.2023 - 09.2023
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Maintained food safety and sanitation standards.
- Monitored food quality and presentation to maintain high standards.
- Trained and assisted new kitchen staff members.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Trained and supervised cooking staff to expertly meet daily needs.
- Contributed to menu development, incorporating seasonal ingredients for freshness and variety.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
- Worked well in a team setting, providing support and guidance.
Lead Cook
Beach's Up North Tavern
05.2020 - 03.2023
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Disciplined and dedicated to meeting high-quality standards.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Assisted with menu development and planning.
Cashier
Burger King
07.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Private Nanny
Private Employer
09.2013 - 07.2019
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Managed medical appointments, ensuring regular check-ups and vaccinations were up-to-date for each child.
Customer Sales Representative
Detroit Free Press
04.2009 - 08.2013
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
Education
High School Diploma -
Walled Lake Western High School
Walled Lake, MI06-2008
Skills
- Problem-solving abilities
- Professional telephone demeanor
- High-energy attitude
- Adaptive team player
- Typing proficiency
- Courteous demeanor
- Hospitality and service industry background
- ServSafe certified
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Breakfast Coordinator
AmericInn by Wyndham
11.2023 - Current
Prep Cook
Beards Brewery
03.2023 - 09.2023
Lead Cook
Beach's Up North Tavern
05.2020 - 03.2023
Cashier
Burger King
07.2019 - 05.2020
Private Nanny
Private Employer
09.2013 - 07.2019
Customer Sales Representative
Detroit Free Press
04.2009 - 08.2013
High School Diploma -
Walled Lake Western High School
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