Kala Marshall

Dynamic Customer Service Representative with extensive experience at WesBanco, recognized for conflict resolution and exceptional client relations. Proven ability to enhance customer loyalty through personalized solutions and effective complaint handling. Skilled in Microsoft Excel and team development, consistently exceeding performance metrics and fostering a positive service environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.