KALA ORTIZ
Fate
Summary
Organized and detail-oriented professional with experience in administrative support, business management, and client relations. Skilled in handling accounts, scheduling, and office coordination. Seeking a remote administrative role where I can apply strong organizational skills, problem-solving abilities, and a commitment to efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Holloman Air Force Base Lodging
02.2025 - Current
- Perform front desk administrative duties including check-ins, records management, and payment processing.
- Manage guest files, maintain accurate transaction records, and ensure compliance with policies.
- Coordinate communication between departments to resolve issues efficiently.
- Document guest feedback and report trends to management for service improvement.
Owner & Business Manager / Photographer
Kala Charlene Photography
10.2011 - Current
- Manage all business operations: scheduling, contracts, invoicing, payroll, and client communications.
- Maintain financial records and accounts while overseeing daily administrative workflows.
- Develop and implement marketing campaigns to grow business and client reach.
- Utilize CRM software (HoneyBook) to track client accounts, contracts, and project milestones.
Executive Assistant
Northwest Mailing, Inc.
03.2014 - 03.2016
- Oversaw accounts payable/receivable, prepared deposits, and reconciled accounts.
- Handled payroll processing and supported HR functions.
- Scheduled meetings, managed correspondence, and prepared business reports.
- Provided executive-level administrative support to leadership.
Cashier / Administrative Support
George Gee Automotive
08.2013 - 03.2014
- Processed payments, deposits, and invoices with accuracy.
- Provided administrative support to sales staff including document preparation.
- Answered multi-line phones and scheduled appointments.
Sales Associate
Carl and Carmen’s Creation
09.2008 - 12.2009
- Processed customer orders, managed accounts receivable, and supported bookkeeping.
- Assisted with maintaining sales records and coordinating visual product displays.
Education
Associate of Science - Health Care Administration & Medical Records
University of Phoenix, Axia College
01.2012
High School Diploma - undefined
Altus High School
Altus, OK01.2008
Skills
- Office Administration & Scheduling
- Accounts Payable/Receivable Payroll Invoicing
- CRM Software (HoneyBook) Microsoft Excel & Office Suite
- Records Management & Compliance
- Strong Written & Verbal Communication
- Problem-Solving & Process Improvement
- Customer service
- Computer skills
- Detail-oriented
Websites
Certification
Business, Marketing, and Information Technology – Oklahoma Dept. of Career & Technology Education, 2008
Timeline
Guest Service Representative
Holloman Air Force Base Lodging
02.2025 - Current
Executive Assistant
Northwest Mailing, Inc.
03.2014 - 03.2016
Cashier / Administrative Support
George Gee Automotive
08.2013 - 03.2014
Owner & Business Manager / Photographer
Kala Charlene Photography
10.2011 - Current
Sales Associate
Carl and Carmen’s Creation
09.2008 - 12.2009
High School Diploma - undefined
Altus High School
Associate of Science - Health Care Administration & Medical Records
University of Phoenix, Axia College
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