Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kala Pheylan

Bedford,Indiana

Summary

Dedicated caregiver with extensive experience at Stonebelt, adept in providing compassionate client care and efficient medication management. Demonstrates exceptional time management and empathetic communication, significantly enhancing patient quality of life. Achieved a 40% improvement in client satisfaction through personalized care plans and attentive support.

Overview

12
12
years of professional experience

Work History

Caregiver

Vertical
01.2025 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported clients to and from medical appointments with safety and efficiency.

DSP

Stonebelt
07.2024 - Current
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.

Site Supervisor

Stonebelt
10.2019 - 07.2024
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Developed work schedules for team members to maximize shift coverage.
  • Implemented best practices and safe operating procedures.
  • Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
  • Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
  • Reduced costs for the company through effective budget management and vendor negotiations.
  • Resolved issues among team members to keep employees on task.
  • Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
  • Provided onsite training to help develop employee skills.
  • Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
  • Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
  • Facilitated training programs for new hires, enhancing team skill sets and performance.
  • Developed comprehensive project schedules to optimize resources and minimize downtime.
  • Optimized labor allocation to meet project milestones ahead of schedule, demonstrating effective team leadership.
  • Enhanced site safety by implementing rigorous daily inspection routines.

Line Cook

Hardee's
10.2019 - 11.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Grilled meats and seafood to customer specifications.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
  • Contributed to significant reduction in cooking time by organizing more efficient kitchen layouts.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained smooth and timely operations in preparation and delivery of meals.

DSP

Stonebelt
04.2019 - 10.2019
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.

Shift Supervisor

CVS Pharmacy
06.2018 - 04.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Oversaw loading and unloading of packages in warehouse.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Coordinated project workflows for departments.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.

Laborer

Bedford Recycling
08.2016 - 08.2016
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Used variety of hand and power tools to complete tasks.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.

Assistant Manager

Wendy's
09.2012 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Enhanced team productivity by streamlining operational processes.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Shift Manager

Wendy's
09.2013 - 09.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
  • Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
  • Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
  • Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Coordinated staff training programs to improve service quality, enhancing overall customer experience.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Improved operational efficiency by adopting new technologies for order processing and inventory management.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Troubleshot equipment to reduce service calls and downtime.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Oversaw loading and unloading of packages in warehouse.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Coordinated project workflows for departments.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Maintenance

Wendy's
07.2013 - 09.2014
  • Checked farm equipment daily for maintenance and repair needs.
  • Reduced downtime for maintenance tasks by developing a preventative maintenance program for all equipment.
  • Logged activities, maintenance issues and hours worked for supervisors.
  • Reduced maintenance response times by efficiently coordinating with maintenance staff and prioritizing requests.
  • Reduced equipment downtime through regular maintenance and proactive troubleshooting.
  • Ensured timely completion of repairs by coordinating with maintenance teams during scheduled and unscheduled maintenance events.
  • Reduced maintenance downtime by creating and implementing comprehensive preventive maintenance programs for all mechanical systems onsite.
  • Reduced system downtime with proactive troubleshooting and maintenance.
  • Reduced maintenance costs for the company by establishing preventive maintenance programs.
  • Reduced equipment downtime by performing preventive maintenance and coordinating timely repairs with maintenance teams.
  • Reduced maintenance costs with proper use and maintenance of cleaning equipment.

Cook

Wendy's
09.2012 - 09.2013
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
  • Collaborated with management team to develop new menu items.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
  • Introduced waste reduction program, contributing to environmental sustainability efforts.
  • Streamlined food preparation process, increasing kitchen productivity.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
  • Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
  • Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Developed system for inventory management, reducing waste and cutting costs.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced Type environment.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Planned menus for different events, seasons and customer requests.
  • Suggested actionable improvements to streamline training procedures.

Cashier

Wendy's
09.2012 - 09.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

GED -

Stone Coast Academy
Miami, FL
01.2017

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Daily living assistance
  • Multitasking and organization
  • Personal hygiene assistance
  • Basic housekeeping
  • Emotional support
  • Housekeeping
  • Strong ethics
  • Meal preparation
  • Housekeeping tasks
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Patient companionship
  • Dementia care
  • Compassionate communication
  • Medical record-keeping
  • Team collaboration
  • Medication and appointment reminders
  • Supportive companionship
  • Alzheimer's care
  • Direct patient care
  • Behavioral management
  • Medication management
  • Documentation
  • COVID-19 safety policies
  • Mobility assistance
  • HIPAA compliance
  • Special needs care
  • Client documentation
  • Heavy lifting
  • Medication administration
  • Behavior redirection
  • Patient management
  • Client transportation
  • Incident reporting
  • Care plan assessment
  • End-of-life care
  • Care plan management
  • Hoyer lifting equipment
  • Patient assessments
  • Complex Problem-solving
  • Care plan adherence
  • Records management
  • Transportation services
  • PPE usage
  • Medical records management
  • Records maintenance
  • Physical therapy support
  • Indirect patient care
  • Chronic illness management
  • Medical office administration
  • Case management
  • Chronic disease management
  • Clinical quality program standards
  • Incapacitation care
  • Reliability and punctuality
  • Compassion and empathy
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Safety awareness
  • Social interaction
  • Conflict resolution
  • Patient advocacy
  • Cultural sensitivity
  • Stress management
  • Nutrition
  • Disability support
  • At-home care instruction
  • Patient care and companionship
  • Patient mobility assistance
  • Quality program protocols
  • Medication coordination
  • Compassionate client care
  • Community activities
  • Autism support
  • Resident empowerment
  • Dining room support
  • Empathetic listening
  • Daily living activities assistance
  • State regulations
  • Lifting and transferring
  • Fast learner
  • Attentive to people
  • Bedside care
  • Clear communication

Timeline

Caregiver

Vertical
01.2025 - Current

DSP

Stonebelt
07.2024 - Current

Site Supervisor

Stonebelt
10.2019 - 07.2024

Line Cook

Hardee's
10.2019 - 11.2019

DSP

Stonebelt
04.2019 - 10.2019

Shift Supervisor

CVS Pharmacy
06.2018 - 04.2019

Laborer

Bedford Recycling
08.2016 - 08.2016

Shift Manager

Wendy's
09.2013 - 09.2014

Maintenance

Wendy's
07.2013 - 09.2014

Assistant Manager

Wendy's
09.2012 - 07.2016

Cook

Wendy's
09.2012 - 09.2013

Cashier

Wendy's
09.2012 - 09.2013

GED -

Stone Coast Academy

Similar Profiles

CREATE PROFILE
Kala Pheylan