Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kala Robinson

Braddock,PA

Summary

Demonstrates exceptional adaptability and teamwork while driving continuous improvement. Skilled in data analysis, loss productivity management, effective communication, and document preparation for new products or services to continue positive organization performance . An active participant of cross-functional operation projects to assist in identifying and resolving issues that may impact project deliverables. Ensure clear understanding and implementing systems efficiency and communications of established project guidelines, standards, processes and methods. Provide in-depth feedback and recommendations to multiple leadership teams on process improvements. Skilled in conflict resolution and fostering diversity, achieving top-tier results in competitive environments. Adept at identifying customer needs and providing effective solutions to drive business growth. Reliable team player with focus on collaboration and adaptability, ensuring alignment with dynamic business goals. Proven skills in communication and strategic planning with content creating and editing for uniformed informational references.

Overview

8
8
years of professional experience

Work History

NED Coach

Verizon
05.2024 - Current
  • Accelerated development in customer service skills.
  • Created and utilized coaching materials to guide new representatives, enhancing their system navigation and customer interaction skills.
  • Maintained a detailed developmental tracker for each new hire to monitor progress and identify areas for further development.
  • Encouraged the use of tools and resources that supported an efficient and effective customer service experience, leading to a high level of new hire retention.

Customer Service and Sales Consultant

Verizon
12.2016 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.


Acting Team Leader/ Coach

Verizon
07.2024 - 09.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Monitored systems for performance proficiency and adherence.
  • Analyze data gathered and develop solutions or alternative methods for efficient performance.
  • Identify and resolve any performance issues that may impact the projected metric results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

Education

Business Management - Business Administration And Management

International Academy of Design And Technology
Pittsburgh, PA
07-2007

Skills

  • Proficient in customer relations
  • Facilitating
  • Analyze data
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Excellent verbal and written communication
  • Adaptability and flexibility
  • Analytical and critical thinking
  • Project management

Timeline

Acting Team Leader/ Coach

Verizon
07.2024 - 09.2024

NED Coach

Verizon
05.2024 - Current

Customer Service and Sales Consultant

Verizon
12.2016 - Current

Business Management - Business Administration And Management

International Academy of Design And Technology
Kala Robinson