Kala Stiltner
Summary
Proven to enhance customer satisfaction and drive sales at Cape May Riggins through exceptional service and teamwork. Leveraged GPS and route planning expertise to maintain punctual deliveries, demonstrating reliability and problem-solving abilities. Skilled in money handling and fostering positive customer relationships, consistently contributing to a productive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Driver
L&W Equipment
11.2023 - 02.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Fuel Attendant
Cape May Riggins
01.2023 - 11.2023
- Collaborated with team members to maintain smooth operations during peak hours or staff shortages.
- Boosted team morale by maintaining a positive attitude and offering support to colleagues during busy periods or challenging situations.
- Contributed to increased sales by informing customers about available products and promotions.
- Developed strong relationships with regular customers, fostering loyalty through personalized service experiences.
Cashier
Loves Travel Stop
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Fuel Attendant
Cape May Riggins
07.2019 - 11.2022
- Collaborated with team members to maintain smooth operations during peak hours or staff shortages.
- Boosted team morale by maintaining a positive attitude and offering support to colleagues during busy periods or challenging situations.
- Contributed to increased sales by informing customers about available products and promotions.
- Upheld company standards for quality assurance by conducting thorough inspections of facilities during each shift.
- Developed strong relationships with regular customers, fostering loyalty through personalized service experiences.
- Supported overall station functionality by performing routine maintenance checks on fuel dispensers and equipment.
- Enhanced customer satisfaction by providing efficient and courteous fueling services.
- Monitored the premises for security purposes, reporting suspicious activities or potential hazards as needed.
- Handled emergency situations effectively, implementing procedures such as shutting off pumps or contacting authorities when necessary.
- Ensured accurate transactions by diligently operating cash registers and processing various forms of payment.
- Maintained cleanliness of the fuel station, ensuring a welcoming atmosphere for patrons.
- Assisted in inventory management, keeping track of fuel levels and reporting supply needs promptly.
- Promoted a safe environment through adherence to safety guidelines and proper handling of fuel equipment.
- Managed long lines efficiently by directing traffic flow and maintaining clear communication with patrons waiting for service.
- Adapted quickly to changing weather conditions, ensuring safe working practices at all times.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items, and trash from customer areas.
- Trained and mentored new employees on company procedures and safety protocols.
- Monitored and maintained organized work space, confirming efficient operations.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Checked tools and equipment to prevent accidents and injuries.
- Assisted mechanics with repairing and servicing vehicles.
Education
GED -
Middle Township High School
Cape May Court House, NJ06.2017
Skills
- Valid Driver's License
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Flexible Schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Traffic laws knowledge
- Teamwork and Collaboration
- Problem-solving skills
- Money Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Healthcare benefitsPaid sick leave401k matchPaid time offWork-life balanceCareer advancementTimeline
Driver
L&W Equipment
11.2023 - 02.2024
Fuel Attendant
Cape May Riggins
01.2023 - 11.2023
Cashier
Loves Travel Stop
11.2022 - 01.2023
Fuel Attendant
Cape May Riggins
07.2019 - 11.2022
GED -
Middle Township High School
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