Kala Thompson

• Responsible for assisting the service team with duties on the floor and ensuring staff are prepared for opening and closing procedures.

• Working alongside the owner and support with administrative duties including scheduling, maintenance and inventory.

• Training and supervise employees, ensure compliance with food health, safety regulations and resolve customer complaints.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Provide excellent customer services.

• Up sell when appropriate.

• Maintains dining ambiance with an enthusiastic attitude.

• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Understanding wine and cocktail list throughly to maintain knowledge and pair food and wine accordingly.

• Well versed in opening and closing procedures including setting up the restaurant and bar.

• Responsible for bringing food and beverages to dine-in customers.

• Process standard teller procedures including opening a new account.

• Supervised and trained new staff.

•.Assisted with sales referrals and cross-selling program.

• Keeping customer personal information confidential.

•.Communicating with other bank team members.