Summary
Overview
Work History
Education
Skills
Timeline
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KALA TULEJA

Thornton,CO

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

22
22
years of professional experience

Work History

Team Lead of Design and Trade

Crate & Barrel
10.2016 - Current
  • Very comfortable selling high end items and building long lasting customer relationships.
  • Manage a team of designers who I mentor daily by doing client outreach and help them build their client and trade accounts.
  • Successfully manage conflict resolution, leading to improved team morale and collaboration.
  • Exceeded performance targets every quarter.
  • Develop detailed 2D and 3D blueprints tailored to clients’ needs, procuring ideal furnishings for their environments and designing customized spaces using Floorplanner software.
  • Proactively network with potential clients on a daily basis through canvassing of properties, such as apartment buildings and model homes in new build communities.
  • Provide exceptional customer service by promptly following up on open orders as well as offering timely and effective solutions to address issues caused by global supply chain disruptions.
  • Leverage email marketing campaigns to attract new customers by sharing current promotions with newly identified organizations; collaborate with local designers to develop innovative approaches for engaging with prospective customers.
  • Achieved all targets and goals as a part-time sales representative, generating $2.5M in revenue within a year before getting promoted to Team Lead
  • Proven track record of managing time sensitive tasks, such as mid and year end reviews and performance tracking of my team.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Customer Service & Sales

Tahiti Village
06.2003 - 12.2009
  • Utilized a range of sales techniques, including networking and cold calling to successfully promote and sell timeshares, consistently meeting and exceeding sales targets and goals.
  • Leveraged a range of marketing strategies to expand outreach and attract new customers including radio ads, and Facebook & Instagram to enhance brand visibility and promote services.
  • Successfully managed a call center team responsible for generating timeshare leads; assisted with closing deals.
  • Managed a team of40+ employees and proactively networked to attract talent.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.

Education

Certificate - Managing Cosmetology

Casals Institute
Austintown, OH

High School Diploma - undefined

Leetonia High School
Leetonia, OH

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Relationship building

Timeline

Team Lead of Design and Trade

Crate & Barrel
10.2016 - Current

Customer Service & Sales

Tahiti Village
06.2003 - 12.2009

High School Diploma - undefined

Leetonia High School

Certificate - Managing Cosmetology

Casals Institute

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KALA TULEJA