Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kala Wood

Curtis

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Sales Associate

Town and Country Market
08.2022 - Current
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Stocked shelves with new inventory.
  • replace tags for price changes
  • hang sale tags on products
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Driver

Lyft
05.2018 - 05.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.

Armed Security Officer

Front Range Patrol
08.2020 - 12.2020
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
  • Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
  • Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
  • Maintained physical fitness to perform physically demanding job tasks.
  • Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
  • Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
  • Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
  • Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
  • Operated communication equipment to maintain contact with other security personnel during emergency calls.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Conducted regular risk assessments to identify vulnerabilities and recommend necessary safety improvements.
  • Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.
  • Improved response times to emergencies with efficient coordination and communication among team members.
  • Fostered safer community environment, participating in local safety initiatives and workshops.
  • Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.

Sales Manager

AutoZone
02.2017 - 05.2018
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Manager

Gas Station Convenience Store
08.2016 - 05.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • order inventory and assess if products are moving or need to be discontinued for the store

Security Officer

Stampede Bar and Grill
08.2017 - 02.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Sales Manager

80th Ave Liquors
02.2017 - 02.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

School Bus Para

Jefferson County Schools
08.2012 - 03.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • assisted bus drivers with caring for the children on the bus with special needs
  • cleaned buses to ensure that safety was kept a priority
  • assisted with loading and unloading of any wheelchairs and or children that had to be assisted to and from the parents to trasport

Education

No Degree - Massage Therapy

Denver School of Massage Therapy
Westminster, CO

No Degree - Criminal Justice

Front Range Community College
Westminster, CO

High School Diploma -

Adams City High School
Commerce City, CO
06-2006

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Customer needs assessment
  • POS system operation
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Payment processing
  • Inventory tracking
  • Building rapport
  • Policy and procedure adherence
  • Product recommendations
  • Order processing
  • Display setup
  • Brand promotion
  • Point of sale operation
  • Negotiation tactics
  • Business development
  • Fraud detection
  • Cold calling
  • Contract preparation
  • Client account management
  • Money transfer systems
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Task prioritization

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Sales Associate

Town and Country Market
08.2022 - Current

Armed Security Officer

Front Range Patrol
08.2020 - 12.2020

Driver

Lyft
05.2018 - 05.2022

Security Officer

Stampede Bar and Grill
08.2017 - 02.2018

Sales Manager

AutoZone
02.2017 - 05.2018

Sales Manager

80th Ave Liquors
02.2017 - 02.2018

Manager

Gas Station Convenience Store
08.2016 - 05.2018

School Bus Para

Jefferson County Schools
08.2012 - 03.2013

No Degree - Massage Therapy

Denver School of Massage Therapy

No Degree - Criminal Justice

Front Range Community College

High School Diploma -

Adams City High School

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Kala Wood