Kalaann Moore

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.

Conducted cold calling efforts to arrange meetings.

Led virtual demonstrations highlighting cutting-edge software for automotive applications.

Created tailored sales proposals.

Cultivate ongoing connections with assigned accounts in collaboration with the Account Manager.

Delivered engaging presentations at trade conventions.

Guided development of new Sales Associates.

• Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
• Excelled in every store position and regularly backed up front-line staff.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
• Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
• Monitored employee food handling, safety and uniform requirements.
• Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
• Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
• Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.