Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalah Abernathy

Milan,TN

Summary

Dynamic leadership team member at Tyson Foods, skilled in coaching and mentoring, successfully navigated organizational changes while enhancing employee engagement. Proven ability in strategic thinking and performance improvement, fostering a culture of continuous learning. Recognized for building strong customer relationships, and implementing effective training programs to align with company goals.

Overview

8
8
years of professional experience

Work History

Leadership Team Member

Tyson Foods
02.2023 - Current
  • Mentored junior team members, fostering a culture of continuous learning and skill development.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Assisted with new hire processing and existing training programs.

CNA Student

NHC MIlan
10.2022 - 05.2023
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
  • Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
  • Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
  • Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
  • Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
  • Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
  • Built rapport with patients and their families, establishing trust and promoting open communication regarding care needs.
  • Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
  • Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
  • Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
  • Provided accurate documentation of patient information, contributing to efficient care coordination.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Supported needs of Number+ residents under long-term care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to Type patients in hospital facility.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Customer Service Representative (At Home)

Member Services Coordinator
05.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Insurance Customer Service Representative At Home

Well Sense Health Plan
10.2020 - 05.2021
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Set up customer payment plans to cover annual policies and renewals.
  • Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.

DSP

RHA
01.2018 - 08.2020
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Sells associate/CAP Team 1 Associate

Walmart
01.2017 - 12.2017
  • Resolved customer issues professionally, demonstrating empathy while upholding company guidelines for returns or exchanges policy matters.
  • Ensured accurate inventory counts through diligent attention to detail during stock audits.
  • Improved store organization for easier product location and customer satisfaction.
  • Collaborated with supervisors to develop improved CAP Team 1 workflows, resulting in better time management.
  • Assisted customers with locating products, providing exceptional service and increasing repeat visits.
  • Proactively identified potential safety hazards on the sales floor, taking prompt action to rectify them and prevent accidents or injuries among staff or customers.
  • Streamlined stocking processes through effective communication and collaboration with fellow associates.

Education

Martin Westview
Martin TN
05.2015

Skills

  • Strategic thinking
  • Coaching and mentoring
  • Influencing others
  • Performance improvement
  • Visionary leadership
  • Strategy implementation
  • Corrective action planning
  • Project management
  • Personnel management
  • Rule enforcement
  • Sales development
  • Performance monitoring
  • Employee relations
  • Resource management
  • Expense tracking
  • Budget administration
  • Resource allocation
  • Team leadership
  • Team player
  • Active listening
  • Goal oriented
  • Problem-solving
  • Customer service
  • Time management

Timeline

Leadership Team Member

Tyson Foods
02.2023 - Current

CNA Student

NHC MIlan
10.2022 - 05.2023

Customer Service Representative (At Home)

Member Services Coordinator
05.2021 - 02.2022

Insurance Customer Service Representative At Home

Well Sense Health Plan
10.2020 - 05.2021

DSP

RHA
01.2018 - 08.2020

Sells associate/CAP Team 1 Associate

Walmart
01.2017 - 12.2017

Martin Westview

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Kalah Abernathy