Kalah Black
Salesforce Administrator
Fort Worth,TX
Summary
Dynamic Salesforce Administrator committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Analyst I
GM Financial
10.2021 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Applied knowledge of application components in conjunction with query tools to achieve business objectives.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Salesforce Specialist I
GM Financial
Arlington, TX
03.2019 - 10.2021
- Followed all company policies and procedures to deliver quality work
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
- Managed daily data change processes, Salesforce inbox queue, maintained org security, and resolved varying issues to support business needs
- Set up and controlled user-profiles and access levels for each database segment to protect important data.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Surgical Assistant
Hulen Oral Surgery
Fort Worth, TX
12.2014 - 03.2019
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Staged tray for procedures by arranging dental instruments and equipment
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Booked appointments for patients using Dentrix
- Documented patients' dental health information, medical history and vital signs
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
- Explained treatment procedures and instructed patients on home care guidelines
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Quality Control Inspector
Prestige Ameritech- NRH
01.2009 - 12.2010
- Maintained and improved product quality by completing product inspections; collaborating with other members of management to develop new and improved processes
- Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, recalls, corrective actions, and re-validations
- Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to processes and job accomplishments.
Quality Control Inspector
Motorola
Fort Worth
01.2006 - 01.2007
- Approved incoming and finished materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials
- Documented inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database
- Kept measurement equipment operating by following operating instructions; calling for repairs
- Maintained safe and healthy work environment by following standards and procedures; complying with legal regulations.
Skills
- Systems administration
- Customer Support
- Business Analytics
- Business and Technical Analysis
- Workflow Configuration
- Production Support
- Customer Relationship Management
Certification
Salesforce Certified Administrator
Certified SAFe 6 Practitioner
Timeline
Salesforce Analyst I
GM Financial
10.2021 - Current
Salesforce Specialist I
GM Financial
03.2019 - 10.2021
Surgical Assistant
Hulen Oral Surgery
12.2014 - 03.2019
Quality Control Inspector
Prestige Ameritech- NRH
01.2009 - 12.2010
Quality Control Inspector
Motorola
01.2006 - 01.2007
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