Kalaichelvan Amirthalingam
Pflugerville,TX
Summary
Highly accomplished ServiceNow Developer with over 17 years of IT experience, specializing in driving IT strategies and optimizing application performance across diverse sectors. Proven expertise throughout the entire application lifecycle, from design and development to implementation and support, with a strong focus on ServiceNow platform solutions. Adept at integrations (SOAP/REST), custom application development, service management, and performance optimization, backed by multiple ServiceNow certifications including CSA, CAD, CIS-ITSM, and CIS-HR.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Software Engineer Applications
Apple
08.2024 - Current
- Provide technical leadership and architectural direction for the design and delivery of enterprise-scale solutions on the ServiceNow platform.
- Drive the end-to-end architecture and execution of multi-tier, distributed applications, encompassing the full software development lifecycle (SDLC).
- Lead the design and implementation of robust, scalable integrations with ServiceNow, utilizing technologies such as REST-based APIs, various data sources, import sets, transform maps, JDBC integrations, and event-driven architectures.
- Drive the adoption of engineering best practices, platform governance, and performance optimization standards to ensure solutions are scalable, secure, and aligned with enterprise architecture principles.
- Mentor engineers, conduct architectural and code reviews, and collaborate effectively with cross-functional teams to guide solutions from concept to successful production release.
- Own application and data security architecture for ServiceNow solutions, ensuring compliance and protection of sensitive information.
- Lead data modeling initiatives and design enterprise data pipelines that feed data warehouses, enabling advanced analytics, reporting, and executive dashboards.
- Focus on delivering resilient, high-performance ServiceNow solutions that support critical business operations and long-term platform scalability.
Specialist Master
Deloitte Consulting LLP
06.2022 - 08.2024
- CSM Workspace customized for Parcel and Freight divisions of a prominent conglomerate.
- Designed seamless integration and technical strategies to guarantee resilience and scalability.
- Constructed bi-directional communication capabilities with Flow Designer, Integration-Hub Spoke, and Webhook interfaces.
- Executed Custom Monitoring Application Development for multinational pharmaceutical and biotechnology corporation.
- Designed and implementing automations for Software Asset Management.
- Provide consulting for different use-cases and driven the solution
Senior Manager
Cognizant US Technology Solutions
09.2014 - 06.2022
- Oversaw Architecture/Designing/Solution for ServiceNow Instance [On-premise/Cloud].
- Facilitated technical leadership for different ServiceNow and Integration patterns.
- Conducted Code Review/Performance Improvement on any implementation.
- Demonstrated expertise in ensuring robust performance, scalability, and efficient platform utilization through meticulously crafted API solutions.
- Proficiently addressed Non-Functional requirements concerning Performance, Scalability, and Platform Usage within the API framework.
- Successfully crafted API's catering to internal client needs, encompassing Modules for all operational functions including Create, Update, and Query.
- Designed and built various orchestration solutions on the Now platform adhering to Client & ServiceNow recommended coding best practices.
- Crafted ServiceNow-PagerDuty integration and executed the implementation.
- Coordinated with offshore teams to ensure delivery of quality products according to requirements and specifications within agreed timelines.
- Configured & Set-up: Certificate, Shield Based VIP [WAF Rules, Health-Check], GSLB, ACL, Oracle Database view.
- Planned, Executed & worked on several Platform Upgrades [6 Upgrades].
Senior Software Engineer
Capgemini
07.2008 - 09.2014
- System Administrator taking care of Production&its numerous maintenance / support aspects
- Worked on migrating HP Service Desk to ServiceNow.
- Worked on Simple enhancements to complex customization on all ITSM modules and Support.
- Participated numerous platform upgrade projects (2 Upgrades)
- Designed & lead numerous projects to implement Business requirements that involved Integration, Business Requirements.
Education
Bachelor of Science - Computer Technology
KSR College of Technology
Namakkal, Tamil Nadu, India05.2008
Skills
- Optimizing IT services and applications
- Experienced in all stages of the application lifecycle from designing and developing enterprise level software, through supporting and implementing solutions to helping ensure that IT delivers on it's promises to the Business when those applications go-live
- Specialties: Integrations SOAP/REST, Custom Application Development, Service Management, Operations Management, Customer Service Management, MID-SERVER clustering/load balancing, Human Resource Service Delivery, Application Performance Management & Troubleshooting, End-user experience measurement, deep-dive application analysis, Performance Testing design and strategy, Application profiling, Capacity planning and predictive performance analysis
- Skills: ServiceNow Platform Expertise, Advanced ServiceNow Integrations,
Performance Engineering & Optimization, Technical Leadership & Solution Architecture, Application Lifecycle Management
Websites
Certification
- ServiceNow Certified System Administrator [CSA]
- ServiceNow Certified Application Developer [CAD]
- ServiceNow Certified Implementation Specialist - ITSM [CIS-ITSM]
- ServiceNow Certified Implementation Specialist - Human Resources [CIS-HR]
- ITIL V3 Foundation, EXIN
- ITIL V3 Intermediate Service Operations, EXIN
- Scrum Master, ScrumAlliance
LANGUAGES
English
Tamil
Timeline
Software Engineer Applications
Apple
08.2024 - Current
Specialist Master
Deloitte Consulting LLP
06.2022 - 08.2024
Senior Manager
Cognizant US Technology Solutions
09.2014 - 06.2022
Senior Software Engineer
Capgemini
07.2008 - 09.2014
Bachelor of Science - Computer Technology
KSR College of Technology
REPRESENTATIVE CLIENTS
- GE Aviation, Chennai, India December 2008 — July 2013
- J&J, Raritan, NJ July 2013 — May 2014
- Univision, Miami, Florida May 2014 — September 2014
- HealthNet, Rancho Cordova, California September 2014 — June 2015
- Apple, Austin, Texas July 2015 — June 2022
- FedEx, Tennessee, Memphis August 2022 — July 2023
- Pfizer, Austin, Texas September 2023 — December 2023
- Elevance Health, Austin, Texas January 2024 — August 2024
- Inspire Sleep, Austin, Texas May 2024 — August 2024