Kalalah Norton
Naples,FL
Summary
Compassionate ER Technician skilled in patient care, vital signs monitoring, and laboratory procedures. Committed to enhancing patient comfort through effective communication and collaboration with medical staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ER Technician/Nursing Student
NCH
Naples, FL
02.2025 - Current
- Assisted medical staff in triaging patients in fast-paced emergency environment.
- Monitored patient vital signs and documented changes for healthcare providers.
- Collaborated with nursing staff to ensure efficient patient care delivery.
- Maintained cleanliness and organization of workspaces for infection control compliance.
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Performed venipuncture, arterial puncture and IV insertion.
- Documented all procedures on patients' charts in accordance with hospital policy.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Communicated effectively with patients to provide comfort and support.
- Observed changes in patient conditions and reported any concerns to supervising nurse or physician.
Lab Assistant/ Phlebotomist
NCH
Naples, FL
08.2023 - 02.2025
- Conducted laboratory tests following established protocols and procedures.
- Collaborated with team members to ensure efficient workflow in the lab.
- Followed safety guidelines to maintain a clean and safe work environment.
- Trained new staff on laboratory procedures and best practices.
- Ensured that laboratory procedures are followed correctly at all times.
- Collected blood samples using venipuncture and capillary techniques.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Lab Assistant/Phlebotomist
Physicians Regional
Naples, Florida
03.2022 - 08.2023
- Collected blood samples using venipuncture and capillary techniques.
- Assisted patients in understanding procedures to ease anxiety and discomfort.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Verified collection orders and communicated discrepancies to nurses.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Education
Associate of Science - Nursing
Rasmussen University
Fort Myers, FL12-2025
High School Diploma -
Inlet Grove Community High School
Riviera Beach, FL06-2021
Skills
- Patient care
- Vital signs monitoring
- Laboratory procedures
- Infection control
- Effective communication
- Blood collection techniques
- Team collaboration
- Emergency response
- EKG interpretation and monitoring
- Patient Education and Advocacy
Certification
- BLS Certified (AHA)
- Certified Phlebotomist (CPT)
Timeline
ER Technician/Nursing Student
NCH
02.2025 - Current
Lab Assistant/ Phlebotomist
NCH
08.2023 - 02.2025
Lab Assistant/Phlebotomist
Physicians Regional
03.2022 - 08.2023
Associate of Science - Nursing
Rasmussen University
High School Diploma -
Inlet Grove Community High School