Kalan Young
Little Rock,AR
Summary
Knowledgeable candidate with strong background in billing and collections. Successfully managed accounts, streamlined billing processes, and resolved discrepancies to enhance operational efficiency. Demonstrated expertise in customer service and attention to detail.
Experienced with billing systems and financial record-keeping. Utilizes analytical skills to ensure accurate invoicing and timely payments. Knowledge of customer relationship management and conflict resolution.
Overview
15
15
years of professional experience
Work History
Billing Representative II
Baptist Health Medical Center
07.2021 - Current
- Processed patient billing inquiries, ensuring accurate and timely resolution of issues.
- Collaborated with insurance providers to verify coverage and address discrepancies.
- Reviewed claims for accuracy, reducing rejections and enhancing overall efficiency.
- Maintained detailed records of billing transactions using electronic health record systems.
Office Administrative Assistant
Arkansas Fertility And Gynecology
03.2019 - 03.2020
- Managed scheduling and coordination of patient appointments, optimizing daily office operations.
- Assisted in maintaining accurate patient records using electronic health record systems, ensuring data integrity.
- Organized and prepared documentation for medical procedures, improving efficiency during patient visits.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Banking Customer Service Representative
FIS
03.2014 - 04.2018
- Assisted clients in navigating banking products and services, enhancing overall experience.
- Processed account transactions accurately, maintaining compliance with regulatory standards.
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
- Resolved customer inquiries efficiently, ensuring satisfaction and fostering positive relationships.
Access Coordinator
UAMS Medical Center
12.2010 - 02.2014
- Facilitated patient registration, ensuring accurate data entry into electronic health record systems.
- Coordinated insurance verification processes to streamline patient access and reduce delays.
- Coordinated complex scheduling for multiple departments, ensuring optimal resource allocation and operational efficiency.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Education
Associate of Arts - Associate of Liberal Arts And Sciences
Pulaski Technical College
North Little Rock, AR05-2026
General Studies
Central High School
Little Rock, AR05-2009
Skills
- Data entry experience
- Medical office administration
- Collections background
- Problem-solving
- Medical records management
- Insurance claims
- Medical billing and coding
- Multitasking and organization
Timeline
Billing Representative II
Baptist Health Medical Center
07.2021 - Current
Office Administrative Assistant
Arkansas Fertility And Gynecology
03.2019 - 03.2020
Banking Customer Service Representative
FIS
03.2014 - 04.2018
Access Coordinator
UAMS Medical Center
12.2010 - 02.2014
Associate of Arts - Associate of Liberal Arts And Sciences
Pulaski Technical College
General Studies
Central High School
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