Kala Nall
Ennis,TX
Summary
My name is Kala Nall, I am 33 years old and currently a stay-at-home mom looking to rejoin the workforce and develop new skills. I graduated from Mary G. Montgomery High school in 2008. Most of my work experience comes from the service industry, as detailed below. I am a very quick learner, technically inclined with computers and Microsoft programs. I am very passionate about helping others any way I can and I lover seeing others succeed. Thank you in advance for reading my resume, I look forward to discussing any opportunities you have to offer.
Overview
11
11
years of professional experience
Work History
General Merchandise Stocker
Walmart
09.2021 - 02.2022
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Updated product labels to reflect accurate pricing.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Sales Associate and Housekeeper
Belk Department Store
10.2018 - 11.2019
- Daily and deep cleaning
- Dusting & Polishing
- Vacuuming & Mopping
- Bathroom Cleaning
- Room and Office Tidying & Organizing
- Assisted customers with locating requested items
- Informed customers of specials and deals
- Stocking
- Shipment Receipt and inventory
Server/Waitress
Mugshots Bar & Grill
07.2015 - 01.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server/Restaurant Waitress
Hooters Restaurant
01.2011 - 05.2015
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables.
- Instructed guests on menu specials, took food and beverage orders, and answered and questions which may have arisen.
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.
- Recommended perfect beer and meal pairings according to customer tastes.
- Formed relationships based on trust, respect and compassion.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Mary G Montgomery High School
Semmes, AL05.2008
Skills
- Adaptable and well-organized
- Works well independently and in groups
- Able to solve problems efficiently and effectively
- Able to solve problems calmly in a difficult situation
- Adapts to people's personalities to see problems their way and know how to talk to them to fix it
- Exceptional critical thinking skills
- Basic computer skills such as:
- MS Office, G-Suite, Email, Spreadsheets, etc
- Adapts to situations seamlessly
- Very personable
- Open-minded
Timeline
General Merchandise Stocker
Walmart
09.2021 - 02.2022
Sales Associate and Housekeeper
Belk Department Store
10.2018 - 11.2019
Server/Waitress
Mugshots Bar & Grill
07.2015 - 01.2016
Server/Restaurant Waitress
Hooters Restaurant
01.2011 - 05.2015
High School Diploma -
Mary G Montgomery High School
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