Kalandria Fontenette

Coordinated cruise bookings for clients, ensuring optimal travel arrangements. Resolved technical issues through effective IT support. Assisted customers with inquiries, improving overall service experience.

• Facilitate patient access to information and accounts, enhancing overall customer experience.
• Coordinate communication between nursing and physician staff to ensure seamless service delivery.
• Resolve customer issues and escalate complex cases to management to maintain high service standards.

• Delivered comprehensive customer support by efficiently managing inbound calls and addressing patient inquiries regarding appointment scheduling and medical services.
• Facilitated effective communication between patients and healthcare professionals, ensuring seamless coordination with nursing and physician staff.
• Assisted patients with billing and account-related questions, contributing to improved patient satisfaction and streamlined administrative processes.

• Facilitated mobile account access and retrieval of client account information, ensuring seamless user experience.
• Collected payments and provided comprehensive support for accounting and billing inquiries, enhancing customer satisfaction.
• Demonstrated strong multitasking and time management skills, effectively prioritizing tasks to meet service demands.