Summary
Overview
Work History
Education
Skills
Certification
Additional Skills Qualifications
Timeline
Generic

KALANI BANKS

Glen Burnie,Maryland

Summary

Resourceful manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Co-Director of Operations

The Primeron
04.2023 - Current
  • Efficiently manages daily operations of 11 classrooms and a capacity of 171 children. Simultaneously maintains greater than 90% full time enrollments between April 2023-April 2024.
  • Managed and supervised a team of 30-35 employees.
  • Effectively oversaw Maryland Childcare Credentialing Program, leading to an increase of credentialed staff by 20% from April-December 2023.
  • Facilitated and oversaw training of 8 new staff members, resulting in completion of their Maryland Senior Staff required coursework ranging from birth-grade 5.
  • Consistently uses 25-27% of income on labor hours, with an allocated budget of 50%.
  • Oversees Military subsidy program for active duty and Department of Defense families, which includes 35 children receiving monthly benefits.
  • Ensures that all staff remain current on state required training to remain within compliance of Office of Child Care regulations.
  • Fostered an inclusive environment that valued diversity of thought, experience, and background among team members.
  • Utilized technology tools effectively to automate tasks where appropriate, freeing up time for higher-value activities.
  • Mentored junior staff members to support their professional development and encourage career progression.
  • Maintained up-to-date knowledge on industry trends and competitors'' offerings, ensuring strategic advantage in the market.
  • Championed company culture by organizing events, promoting open communication, and fostering a positive work environment.
  • Managed budgets effectively, ensuring optimal allocation of resources for maximum impact.
  • Led change management initiatives to help employees adapt successfully to new processes or organizational structures.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service consistently.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Director of Operations

The Goddard School of Annapolis
08.2022 - 04.2023
  • Anticipates staffing needs; identifies and hires the best talent based on qualifications and experience; supervises, coaches, develops and motivates Assistant Director and school staff.
  • Used Franchise Management System (FMS) to maintain staff files and client records.
  • Supports orientation and on-going training, monitors and coaches staff in Goddard practices.
  • Networks within the community to recruit new families; follows-up with potentials; committed to reaching enrollment goals.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Ensures exceptional customer service experiences, e.g., thorough, friendly tours; welcoming environment; accessible for parent meetings, phone calls, etc.; concerns addressed in a timely manner
  • Supports and leads new company initiatives; ensures adaptation of new programs, policies, and procedures
  • Creates effective staff schedules; maintains accurate and complete employee/child files
  • Demonstrates accountability and initiative; identifies opportunities/goals for the school
  • Understands payroll and budget control and remains within target; achieves enrollment goals.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Established and monitored quality assurance standards to achieve operational excellence..
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
  • Led talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant Director of Operations

Celebree School of Owings Mills
10.2021 - 08.2022
  • Attend a weekly Project Management meeting during regular operating hours (required of all Directors and Assistant Directors).
  • Assist the Program Director in monitoring, evaluating, supporting, coaching, and disciplining the staff
  • Assist the Program Director in recruiting, hiring, and training new staff.
  • Collects tuition, enrolls children, maintains a set budget record of invoices.
  • Ensuring that MSDE Office of Child Care regulations are complied with in full.
  • Perform classroom observations and supporting teachers in their execution of the company’s mission and values.
  • Identified opportunities for expansion by conducting market research and competitor analysis, driving growth initiatives accordingly.
  • Established best practices in customer service, leading to improved satisfaction rates among clients.
  • Actively participated in recruitment efforts by screening candidates during interviews.
  • Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Director of Operations

The Primeron
02.2020 - 09.2021
  • Handle paperwork functions in the center (e.g., roll call sheets, health inventories, staff files, child files, memos).
  • Attend a weekly Project Management meeting outside of regular operating hours.
  • Assist the Program Director in recruiting, hiring, and training new staff.
  • Assist the Program Director in maintaining electronic staff files via Procare.
  • Oversight of curriculum implementation from Infancy-Kindergarten.
  • Collect tuition, enroll children, maintain a set budget, and keep receipts and records.
  • Ensuring that MSDE Office of Child Care regulations are complied with in full.
  • Substitute for the Program Director in the event of illness, leave or vacation.
  • Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Religious Program Specialist

United States Navy
08.2011 - 08.2015
  • Operative in managing and maintaining religious ministry facilities afloat and ashore.
  • Customer service/telephone receptionist in providing information concerning products, services, ordering and the mitigation of complaints.
  • Commended for the preparation of devotional and religious educational material and audiovisual displays.
  • Operate/maintain libraries and publicize the command's religious activities.
  • Sought after for ensuring and mitigating customers' problems.
  • Supported families during significant life events like weddings or funerals by providing compassionate pastoral guidance.
  • Enhanced spiritual growth within the community through thoughtful sermon preparation and delivery.
  • Organized fundraising initiatives to support church operations and outreach efforts, generating necessary resources for continued success.
  • Volunteered Collateral Duties - Departmental Morale, Welfare, and Recreational (MWR) Representative, Training Petty Officer.

Education

Bachelor of Arts - Early Childhood Education Administration

University of Arizona Global Campus
San Diego, CA
07.2022

Associate of Applied Science - Early Childhood Development

Howard Community College
Columbia, MD
05.2018

High School Diploma -

Atholton High School
Columbia
06.2010

Skills

  • Customer Relations
  • Budgeting Expertise
  • Operations Management
  • Employee Relations
  • Training and Development
  • Employee Coaching and Mentoring
  • Schedule Management
  • MS Office
  • Emergency Response
  • Performance Tracking and Evaluation
  • Onboarding and Orientation
  • Process Improvement

Certification

  • 90 Hour Methods and Materials/ Child Growth and Development, May 2016
  • School Age Child Care, June 2016
  • Child Care Administration and Management, January 2017
  • Working with Infants and Toddlers, January 2017
  • MSDE Basic Health and Safety, November 2017
  • Including All Children and the ADA, November 2017
  • Medication Administration Training, September 2022
  • Maryland Pre-Licensing 60-hour Real Estate Salesperson, March 2024
  • Maryland Real Estate Salesperson License, Expected May 2024

Additional Skills Qualifications

Outstanding ability to gather and interpret data through interviews and documentation review. Expert ability to perform work related to developing and maintaining relationships with stakeholders. Outstanding written communication skills; adept at tracking data and report writing. Exceptional customer relationship skills, team player, self-starter, and productive achiever. Proficient in most major computer systems, information systems, spreadsheet applications, graphic and presentation applications, and word processing applications.

Timeline

Co-Director of Operations

The Primeron
04.2023 - Current

Director of Operations

The Goddard School of Annapolis
08.2022 - 04.2023

Assistant Director of Operations

Celebree School of Owings Mills
10.2021 - 08.2022

Assistant Director of Operations

The Primeron
02.2020 - 09.2021

Religious Program Specialist

United States Navy
08.2011 - 08.2015

Bachelor of Arts - Early Childhood Education Administration

University of Arizona Global Campus

Associate of Applied Science - Early Childhood Development

Howard Community College

High School Diploma -

Atholton High School

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