Kalani Blackmon

• Engaged with customers in a friendly and approachable manner to foster positive interactions
• Supported a positive environment for customer interactions by actively listening and providing solutions
• Maintained a deep understanding of products and services to offer tailored solutions and anticipate customer needs
• Demonstrated empathy in challenging environments, maintaining composure and offering thoughtful solutions
• Navigated multiple software applications with speed and accuracy to streamline customer service processes
• Handled customer inquiries and issues with efficiency, employing quick problem-solving skills to provide effective solutions
• Ensured accurate data entry and professional written communication through strong typing speed and grammar skills

• Managelargeamounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

• Accurately entered, updated, and maintained company data in databases and spreadsheets, ensuring high levels of accuracy and attention to detail. Conducted regular data quality checks, identifying and correcting errors to maintain data integrity.

Assisted in transitioning outdated data into a new system to optimize processes.

• Collaborated with team members to streamline data entry processes, reducing average entry time by 15%.

• Managed confidential information, and adhered to company policies regarding data security and privacy.

• Provided support for various administrative tasks, including filing, organizing documents, and responding to client inquiries.
• Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
• Maintained confidentiality of sensitive information entered into the system.
• Utilized specialized software applications related to the job role.
• Compiled data from source documents prior to data entry.
• Secured essential information and data by running database backups.
• Created spreadsheets to track incoming orders or deliveries.
• Identified, corrected, and reported data entry errors.

• Resolved billing discrepancies with vendors or customers promptly.
• Performed basic accounting, payroll and bookkeeping services to manage business operations.
• Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
• Monitored cash flow, preparing reports to inform management of financial status.
• Performed bookkeeping and accounting consulting services.
• Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
• Checked postings and documents for correctness, accuracy and proper coding.
• Performed clerical duties such as replying to emails and answering phone inquiries.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Assisted and supported external and internal audit teams.
• Verified that all payments were properly authorized prior to processing checks.
• Reviewed employee expense reports for accuracy and completeness before submitting them for reimbursement.
• Maintained clerical correspondence via email and phone.
• Handled accounts payable and receivable, including invoicing and payment processing.
• Coordinated with vendors and clients to resolve billing and payment issues.
• Generated invoices for clients and tracked payments received from customers.

• Greet guest
• Check guests in and out of reservations
• Explain amenities and hotel offerings
• Provide suggestions for local entertainment and shopping
• Make local travel arrangements
• Communicate essential information to hotel team
• Input daily receipts, input information in spreadsheets and hotel software

• Responding to numerous phone inquiries
• Using standard technology: telephones, e-mail and web browsers
• Assisting callers in finishing online applications
• Completing daily electronic call logs
• Filling out timesheets
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary

• Handle incoming calls from customers regarding product or service inquiries, complaints, orders, billing, technical support, etc
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure satisfaction and resolve any outstanding issues

• Ensure that residents fill out all leasing paperwork completely, accurately and on time
• Ensure the timely collection of rents
• Enter resident activity into folio accurately and in a timely manner
• Maintain accurate prospective, current, and past resident files
• Provide customer service to prospective tenants including property tours, telephone inquiries, and performing move-ins
• Ensure that vacant, model and target apartments are spotless, and that appliances and fixtures are in working condition
• Track and follow up with prospective tenants utilizing traffic logs and guest cards
• Assist with resident retention by helping organize resident activities, follow up on service requests within 24 hours and handling resident complaints
• Attend training seminars on a regular basis
• Comply with all Fair Housing and Equal Housing Opportunity requirements
• Other duties as assigned by the manager and assistant manager
• Lightly clean leasing office area each morning (vacuum, wipe surfaces, clean glass)