Summary
Overview
Work History
Education
Skills
Timeline
Intern

Kalani Bousley

Henderson,Nevada

Summary

Dedicated young individual looking to grow and acquire professional experience in a fast-growing company that will allow opportunities to continue ongoing professional preparation. Committed to continuous improvement and contributing to team success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walgreens
01.2023 - 05.2023
  • Delivered a distinctive and delightful experience to all customers.
  • Register sales on assigned cash register, provided customers with a courteous, efficient and friendly checkout service.
  • Make sure store section is at pristine presentation by using the practice “facing”.
  • Made sure shelves were well-stocked with all available inventory.
  • Collect inventory from delivery trucks and place it in appropriate storage locations.
  • Practiced proper safety measures when unloading delivery trucks.
  • Engage customers by greeting them and offering aid with products and services.

Shift Lead

Tropical Smoothie
04.2022 - 07.2022
  • Main source of authority during shift. Assign tasks to each team member, including cleaning, line duties, opening/closing duties. Provide feedback and facilitated training.
  • Support appropriate personnel policies, labor laws, and safety procedures
  • Establish all security procedures, such as daily cash handling, open/close procedures, etc.
  • Prepare smoothies & food that meet company specifications and high-quality standards
  • Ensure team delivers “Unparalleled Hospitality” and that we satisfy customers

Call Center Representative

LeafFilter
02.2021 - 06.2021
  • · Became initial point of contact for potential customers via phone and email.
  • · Documented and reviewed information provided by customers to confirm accuracy, determine availability for in-home sales consultations.
  • · Overcome objections from potential customers regarding scheduling, cost, and so forth to schedule sales consultation as soon as possible
  • · De-escalate call when appropriate, and provide solutions that leave customers satisfied with resolution
  • · Have effective time-management skills to satisfy daily customer thresholds.

Education

Bachelor of Science - Respiratory Therapy

College of Southern Nevada
Henderson, NV
2025

High School Diploma -

Del Sol Academy Of The Performing Arts
Las Vegas, NV
2020

Skills

  • Skilled in using computer software applications, such as Microsoft office, gmail/google
  • Ability to communicate effectively, both orally and in writing
  • Knowledge of cash management principles and procedures
  • Ability to handle flexible work schedules, to include some evenings and weekends
  • Data collection
  • Report Generation
  • Performance Management

Timeline

Customer Service Associate

Walgreens
01.2023 - 05.2023

Shift Lead

Tropical Smoothie
04.2022 - 07.2022

Call Center Representative

LeafFilter
02.2021 - 06.2021

Bachelor of Science - Respiratory Therapy

College of Southern Nevada

High School Diploma -

Del Sol Academy Of The Performing Arts
Kalani Bousley