Kalani Cruz
Salem,MA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Enthusiastic and friendly professional with a passion for helping others and building positive relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Dicks Sporting Goods
08.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Serving as a point of contact for customer service associates.
- Assist in the execution of merchandising and operational functions to company standards within the sales floor.
Associate Support Department Supervisor
The Home Depot
11.2017 - 09.2022
- Maintained high levels of associate engagement through coordinated events.
- Completed weekly scheduling for 250 + employees.
- Hired, managed, developed and trained staff through careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided constructive feedback to associates regarding their performance evaluations, identifying areas for growth as well as recognizing achievements.
Education
Associate of Arts - Liberal Arts Transfer
Springfield Technical Community College
Springfield, MA 05.2013
Skills
- Leadership skills
- Staff Hiring and Retention
- Training and Development
- MS Office
- Goal-Oriented
- Time Management
- Scheduling and Coordinating
- HIPAA Compliant
- Creativity and Adaptability
Certification
AVADE De-escalation Training
Timeline
Lead Sales Associate
Dicks Sporting Goods
08.2022 - Current
Associate Support Department Supervisor
The Home Depot
11.2017 - 09.2022
Associate of Arts - Liberal Arts Transfer
Springfield Technical Community College
Similar Profiles
Miller TopaziMiller Topazi
Golf Associate at Dicks Sporting GoodsGolf Associate at Dicks Sporting Goods
Peter TsekourasPeter Tsekouras
Customer Service Leader at Dicks Sporting Goods Distribution CenterCustomer Service Leader at Dicks Sporting Goods Distribution Center
John RezkJohn Rezk
Sports Sales Associate at Dicks Sporting GoodsSports Sales Associate at Dicks Sporting Goods
Corey ColemanCorey Coleman
Forklift Operator at Dicks Sporting Goods Distribution CenterForklift Operator at Dicks Sporting Goods Distribution Center
LEE LESCALLEETLEE LESCALLEET
Dietary Aide at Oriol Health CareDietary Aide at Oriol Health Care