KALANI DIXON
Concord,CA
Summary
Skilled Shelter Specialist focused on empowering individuals from diverse backgrounds, addiction and mental health challenges to achieve a holistic health and wellbeing through housing assistance, addiction programs and recovery solutions.
Overview
19
19
years of professional experience
Work History
Shelter Specialist
Heluna Health/ Concord Adult Homeless Shelter
05.2023 - Current
- Completed intake forms, goal and objectives on appropriate plans, to kept in clients' file
- Evaluated client needs and feedback to enhance service improvements.
- Worked different stations to provide optimal coverage, support and meet goals.
- Submitted reports and review reports or problems with supervisor
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Trained new team members by relaying information on procedures and safety requirements.
Relief Staff
Heluna Health / Concord Adult Homeless Shelter
12.2021 - 05.2023
- Completed shelter security and safety checks over multiple client dorm rooms
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with clients and staff
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Multitasked and implemented the demands of the shelter while demonstrating the ability to motivate leadership
Client Service Representative
San Pablo Healthcare And Wellness Center
10.2015 - 12.2018
- Handled 90+ calls daily, with duties including signing up new residents, and effectively instruct and educate families and visitors on logistics procedures in accordance with policy
- Processed resident issues to resolution, respond to inquiries and complete transactions documenting all contacts in appropriate systems
- Responded to residents requests, offering excellent support and tailored recommendations to address needs.
Cashier/ Receptionist- Float Pool
Kaiser Permanente
06.2006 - 07.2013
- Assisted with several hospital departments such as Radiology, Breast Health, Laboratory, Psychiatry and Pediatrics to meet a wide range of patient needs
- Answered central telephone system and directed calls accordingly.
- Verified and/or updated all demographic information, for example personal Physician Selection, Language Preference
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained new staff in cash register operation, medical procedures and patient care
Education
High School Diploma -
De Anza High School
Richmond, CA05.2003
Skills
- Proficient in MS Office applications
- Familiar with Shelter application software: Clarity, Microsoft Outlook, Mineral, and Relias
- Communication
- Food safety practices
- Sanitation management
- Documentation and reporting
- Motivational Interviewing
Timeline
Shelter Specialist
Heluna Health/ Concord Adult Homeless Shelter
05.2023 - Current
Relief Staff
Heluna Health / Concord Adult Homeless Shelter
12.2021 - 05.2023
Client Service Representative
San Pablo Healthcare And Wellness Center
10.2015 - 12.2018
Cashier/ Receptionist- Float Pool
Kaiser Permanente
06.2006 - 07.2013
High School Diploma -
De Anza High School
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