Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kalani Hamrick

Lafayette,CA

Summary

Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized professional with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Instacart Shopper

Instacart
01.2023 - Current
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Provided product advice to customers to help select most suitable items for individual needs.

Waiter

Fogo De Chão
01.2021 - 05.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new servers on restaurant policies and procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Education

High School Diploma -

CEFET
Sao Paulo, BR
11.2019

Skills

  • Ability to Lift 30 Pounds
  • Order Accuracy
  • Price Memorization
  • Front of House Display Creation
  • Suggestive Selling
  • Dining Area Maintenance
  • Safe Food Handling
  • Table Monitoring and Turnover
  • Guest Satisfaction
  • Adaptable and Flexible
  • Food and Beverage Pairings
  • Waiting Tables

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Instacart Shopper

Instacart
01.2023 - Current

Waiter

Fogo De Chão
01.2021 - 05.2023

High School Diploma -

CEFET

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Kalani Hamrick