Kalani Pineau
Rio Rancho,NM
Summary
Customer-focused professional with 3 years of experience in the restaurant industry and 3 years of experience working in a fast-paced casino environment. Skilled in providing excellent customer service, communicating effectively with individuals, and remaining calm and professional in high-pressure situations. Brings a strong work ethic, attention to detail, and the ability to work efficiently as part of a team.
Overview
6
6
years of professional experience
Work History
Security Officer/Supervisor
Sandia Resort & Casino
Albuquerque, New Mexico
05.2022 - 08.2025
- Property Monitoring: Oversee gaming floors, property entrances, and public spaces to ensure a safe environment for guests, staff, and casino assets.
- Routine Patrols: Conduct active surveillance and patrols to quickly identify and address safety issues or policy violations.
- Emergency Response: Manage disturbances, medical emergencies, and incidents professionally using established security protocols. Trained in CPR and AED responses.
- Incident Reporting: Write comprehensive reports tracking events, actions taken, and observations for management or law enforcement.
- De-escalation & Communication: Interact clearly with guests and team members to resolve conflicts and diffuse tense situations.
- Policy Enforcement: Uphold strict casino rules and regulatory compliance while delivering exceptional customer service in high-traffic areas.
- Supervisor: Responded to situations requiring a Supervisor such as Banned individuals, Counterfeit Bills, Customer Disputes, Managing Security Officers roster and rolls.
- Escorting: Escorting Money, Sensitive Keys and other casino valuables. Escorted customers when asked to and from vehicles. Escorted VIP individuals.
Server/Host/Busser/To-Go Specialist
Crackin' Crab
Albuquerque, New Mexico
04.2019 - 03.2022
- Server: Greeting customers, taking food and drink orders, serving meals, processing payments. Bussing tables if available or when the host's were backed up on to-go orders, rolling utensils, cleaning duties before opening and or after closing.
- Host/Busser/To-Go Specialist: Greeting Customers. Create an organized waitlist and equally seat customers at the servers' designated zones. Take and process To-Go orders. Bussing Tables. Running food and drinks for servers when available.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2019
Associate of Science - Radiologic Technology
Central New Mexico Community College
Albuquerque, NM09-2026
Skills
- Communication
- Performs in high pressure environments
- Rapid-decision making
- Multi-tasker
- First aid administration
- Physically fit
- Customer Service
- Teamwork
- Cash handling
- Conflict Resolution
Timeline
Security Officer/Supervisor
Sandia Resort & Casino
05.2022 - 08.2025
Server/Host/Busser/To-Go Specialist
Crackin' Crab
04.2019 - 03.2022
High School Diploma -
Rio Rancho High School
Associate of Science - Radiologic Technology
Central New Mexico Community College