Kalani Sylvester-Viechweg
Summary
Versatile and results-driven; professional with experience at Jerome's Mechanics and Hibbett Sporting Goods; adept in engine repair and Customer Service. Excelled in fostering teamwork, enhancing store visual appeal, and streamlining inventory management. Demonstrated exceptional problem-solving skills and a commitment to maintaining high workmanship standards, significantly contributing to workplace efficiency and Customer satisfaction.
Overview
2
2
years of professional experience
Work History
Auto Mechanic Assistant
Jerome's Mechanics
02.2022 - 05.2024
- Collaborated with fellow mechanics to complete challenging repairs, fostering teamwork and knowledge sharing among staff.
- Promoted a positive workplace culture through effective communication skills when collaborating with team members during high-pressure situations.
- Consistently met deadlines for repair orders while maintaining exceptional attention to detail and workmanship.
- Streamlined inventory management by organizing and tracking tools, parts, and equipment.
- Supported lead mechanic in completing large-scale projects such as engine rebuilds or transmission replacements.
- Contributed to a safe working environment by maintaining cleanliness and organization of the workspace.
- Improved vehicle functionality by performing routine maintenance tasks such as oil changes, tire rotations, and brake pad replacements.
- Repaired and replaced worn and damaged components.
Sales Associate
Hibbett Sporting Goods
11.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Robert E. Lee High School
Baytown, TX05.2022
Skills
- Brake System Maintenance
- Oil change expertise
- Spark Plug Replacement
- Windshield wiper replacement
- Engine repair
- Battery testing
- Customer Service
- Teamwork and Collaboration
- Effective Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
Accomplishments
- Awarded “Employee of the Month” in 2023.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
Languages
English
Full Professional
French
Professional Working
Spanish
Limited Working
Interests
- Gym Workouts
- Enjoy participating in soccer for overall physical and mental well-being
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Swimming
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Photography
- Drawing and Painting
- Crafting and DIY Projects
- Playing Sports
- Running
- Cooking
- Baking
- Volunteer Work
- Auto Repair/Restoration
- Working with my hands and fixing things
- Fashion and Style
- Strategy Games
- Reading
- Personal Development and Self-Improvement
Timeline
Sales Associate
Hibbett Sporting Goods
11.2022 - 03.2024
Auto Mechanic Assistant
Jerome's Mechanics
02.2022 - 05.2024
High School Diploma -
Robert E. Lee High School
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