Kalanie Arellano
San Diego,CA
Summary
Enthusiastic and hardworking individual with experience in efficiently delivering packages on time and in excellent condition. Reliable, with strong interpersonal and time management skills. Dedicated to building positive customer relationships through hard work and professionalism.
Motivated and detail-oriented worker with a proven ability to complete tasks efficiently in diverse settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious and adaptable, with a strong work ethic and a commitment to contributing to a dynamic team.
Overview
5
5
years of professional experience
Work History
Amazon Driver
Epil Lightning Fast Service
San Diego, USA
10.2023 - Current
- Participated in training sessions regarding safe driving practices and defensive driving techniques
- Achieved consistently high customer scores due to exceptional service
- Checked loads to ensure that cargo was secure and distributed evenly
- Reviewed work orders to perform freight movement and deliveries
- Drove trucks to and from job sites to deliver supplies
- Verified the contents of inventory loads against shipping papers
- Logged deliveries, drop-off times and special conditions in this system
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Maintained accurate logs of vehicle inspections and repair status
- Transported rides to designated stops according to predetermined schedules
- Checked vehicle after shift for damage
- Provided excellent customer service by responding promptly to customer inquiries and complaints
- Documented daily mileage, gas, and other data
- Saved fuel by leveraging GPS to identify faster routes
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Coordinated with warehouse staff for efficient cargo loading and unloading.
- Maintained confidentiality of sensitive materials during transport.
Front Desk Receptionist
Dental Clinic Dr. Patricia Díaz
Mexico, BCS
02.2023 - 07.2024
- Coordinated maintenance requests for office equipment and facilities.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduling and Appointment Management – Coordinating patient appointments efficiently.
- Multitasking – Handling phone calls, checking in patients, and managing paperwork simultaneously.
- Data Entry – Accurately inputting patient and insurance information.
- Communication & Customer Service Skills.
- Professionalism & Friendliness – Welcoming patients and making them feel comfortable.
- Effective Communication – Clearly conveying information to patients and medical staff.
- Active Listening – Understanding patient concerns and addressing their needs.
- Conflict Resolution – Handling patient complaints or scheduling issues calmly.
- Bilingual Abilities – Communicating with patients who speak different languages.
- Basic Computer Skills – Familiarity with Microsoft Office (Word, Excel, Outlook.)
- Phone System Handling – Managing multi-line phone systems efficiently.
- HIPAA Compliance – Ensuring patient information privacy and confidentiality.
- Infection Control Awareness – Maintaining a clean and safe front desk area.
- Attention to Detail – Avoiding errors in scheduling, billing, and documentation.Patience & Empathy – Dealing with anxious or frustrated patients compassionately.
- Time Management – Prioritizing tasks effectively in a fast-paced environment.
- Updated and maintained office policies and procedures.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Responded to inquiries and room requests made online, by phone, and via email.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled incoming and outgoing mail and packages.
- Input customer data into reservation systems and updated to reflect room changes.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Investigated and analyzed client complaints to identify and resolve issues.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled sensitive information in a confidential manner.
Amazon Associate
Amazon Fulfillment Center
San Diego, USA
01.2022 - 09.2023
- Researched information related to merchandise availability and pricing
- Helped customers locate items within the store using the inventory system
- Trained new associates on store operations, policies, and procedures
- Recommended, selected, and located merchandise based on customer desires
- Processed shipments received from vendors according to established protocols
- Updated inventory and production information using warehouse management systems and scanner guns
- Arranged and stocked new merchandise following placement directions
- Bagged or packaged purchases and wrapped gifts
- Watched for and recognized security risks and thefts to prevent or handle situations
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Collaborated with other departments to ensure successful product launches.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Trained new associates on store operations, policies, and procedures.
- Bagged or packaged purchases and wrapped gifts.
- Operated equipment such as scanners and scales correctly during checkout process.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
FedEx: Ground
San Diego, USA
05.2020 - 08.2021
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Understood and followed oral and written directions
- Maintained Schedule of class assignments to meet deadlines
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
- Delivered products to customer locations on time
- Prioritized and organized tasks to effectively accomplish service goals
Education
High School Diploma -
Helix High School
La Mesa, CA06.2019
Some College (No Degree) -
San Diego City College
San Diego, CASkills
- Materials Transportation
- Heavy Lifting
- Flexible Schedule
- Relationship Building
- Processes and Procedures
- Safety Management
- Problem-Solving
- Shipping and Packaging
- High-Energy Attitude
- Teamwork and Collaboration
- Positive Attitude
- Following Instructions
- Appointment scheduling
- Data entry
- Conflict resolution
- HIPAA compliance
- Phone system management
- Attention to detail
- Effective communication
- Time management
- Document management
- Safety compliance
- Visitor registration
- Bilingual communication
- Reliable and punctual
- Calendar management
- Multitasking and organization
Timeline
Amazon Driver
Epil Lightning Fast Service
10.2023 - Current
Front Desk Receptionist
Dental Clinic Dr. Patricia Díaz
02.2023 - 07.2024
Amazon Associate
Amazon Fulfillment Center
01.2022 - 09.2023
FedEx: Ground
05.2020 - 08.2021
High School Diploma -
Helix High School
Some College (No Degree) -
San Diego City College