Kala Peach

- Provides regular updates to management on trends and issues, team performance, escalated issues/problems, project work.

- Manages poor performance, escalating to manager and HR where necessary.

- Provides guidance to team members on career development.

- Undertakes delegated project work, updating management and peers on progress.

- Drives forward ideas for improvements to environment/ service/ procedures, obtaining feedback and approval from peers and manager.

- Prepare exclusive management report and discuss the progress plan with team about account changes, suggestions, working plan, etc.

- Prepared written correspondence for physicians under guidance, resulting in efficient patient communication.

- Contributed towards cost reduction by maintaining inventory and supervising office cleaning services.

- Managed IT problems and served as a point of contact for IT support.

- Played a key role in resolving billing issues, collecting payments, and liaising with the billing company.

- Regularly interacted with patients, answering queries and prioritizing messages based on urgency.

- Oversaw calendars for physicians, scheduling patient visits and meetings.

- Effectively communicated with patients to collect accurate medical history resulting in improved diagnosis and treatment plans.

- Assisted physicians with minor procedures and ensured patient comfort and safety throughout the process.

- Screened, evaluated, and scheduled interviews for job applicants.

- Conducted background checks, posted job listings, and collaborated with HR manager to meet staffing goals.

- Processed payroll, administered benefits, and maintained employment records.

- Enhanced application and recruiting processes to increase efficiency and reduce expenses.

- Recognized as employee of the month for outstanding performance.

- Served as a successful leader, promoting and achieving store sucess.

- Encouraged employees to do their best and increased store productivity immensely.

- Identified and maximized sales opportunities and increased customer retention rates.

- Successfully handled visual merchandising and worked to promote company vision.

- Led recruitment efforts and training of new employees.