Lakeah Gipson
Customer Service
Shreveport,LA
Summary
Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Representative
Tmoblie
07.2020 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Approved and terminated customer contracts upon request.
- Processed debit and credit card and electronic check payments.6t
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Best Buy
04.2018 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Call Center Representative
COMCAST
01.2016 - 03.2018
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Education
High School Diploma -
Airline High School
Bossier City, LA05.2014
Skills
- Customer Support
- High-Volume Environments
- Product and Service Knowledge
- Customer Inquiries
- Customer Correspondence
- Billing Adjustments and Refunds
- Microsoft Office
- Call Center Operations
- Microsoft Excel
- Credit Card Payment Processing
- Customer Relations
- Retail Sales Customer Service
- Microsoft PowerPoint
- Microsoft Word
Timeline
Call Center Customer Service Representative
Tmoblie
07.2020 - 09.2023
Customer Service Representative
Best Buy
04.2018 - 06.2020
Call Center Representative
COMCAST
01.2016 - 03.2018
High School Diploma -
Airline High School
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