Kalashai Toby
Summary
Reliable and friendly Administrative Assistant with more than 6 years of experience maintaining a welcoming environment, greeting/assisting consumers, scanning document orders, taking payments, and answering calls. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for high driving success. Proven track record of successfully managing multiple projects within any high volume environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Credit Dispute Specialist
Stellantis Financial Services
06.2023 - Current
- Ensures credit disputes received via E-Oscar, or directly from a CRA, are researched and processed daily
- Developed strong client relationships through consistent communication and attentive service.
- Regularly review/ prepare docs and resolves errors reported by the credit reporting agencies
- Examines work for accuracy, neatness and conformance with established policies and procedures and recommends additional activity when necessary.
Remote-Collections Account Manager ll
Stellantis Financial Services
09.2022 - 06.2023
- Help team to achieve expected departmental results and ensure adherence to company policies and procedures and provide feedback when needed.
- Investigate, resolve, and respond to escalated customer issues while treating all contacts in a courteous and professional manner.
- Improved cash flow collections by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
Telecommunications Sales Representative
AT&T
05.2022 - 09.2022
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Expanded customer base through effective networking and relationship building with potential clients.
- Offer strong customer service skills, keeping customers satisfied, and increasing sales beyond companies requirements.
- Collaborated with team members to develop and execute successful sales strategies for achieving regional goals.
- Delivered exceptional customer service, maintaining long-lasting relationships with existing customers leading to repeat business and referrals.
- Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.
Education
High School Diploma -
New Iberia Senior High School
05.2018
Skills
- MS Suite Basics ( Word, Excel Metro 2, & Outlook)
- Detail/ Goal Oriented
- Ethics
- Accounting
- Interpersonal Skills
- Judgment
- Quality Assurance
- Emergency Response
- Computer proficiency
- Team collaboration
- Performance Tracking
Certification
Collections Account Manger II - Certificate
Credit Dispute Specialist - Certificate
Languages
English
Native or Bilingual
Timeline
Credit Dispute Specialist
Stellantis Financial Services
06.2023 - Current
Remote-Collections Account Manager ll
Stellantis Financial Services
09.2022 - 06.2023
Telecommunications Sales Representative
AT&T
05.2022 - 09.2022
High School Diploma -
New Iberia Senior High School