Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kalaya Booth

Little Rock,AR

Summary

Sales-focused, customer-oriented Esthetician Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Esthetician

Bliss Studio
05.2022 - Current
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Educated over 10 patients per day on treatment options.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Created repeat business by developing long-term relationships with regular customers.

Phlebotomist

Arkansas Blood Institute
08.2021 - 02.2023
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Used personal protective equipment correctly to protect coworkers and patients.

Housekeeper

Ridgemere
02.2022 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Adhered to professional house cleaning checklist.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Customer Service Associate

Walmart
09.2020 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.

Front Desk Receptionist

A1 Carpet Cleaning
05.2018 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Host

Texas Roadhouse
09.2018 - 03.2021
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Housekeeper

UAMS
04.2019 - 10.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

Phlebotomy Certification - Phlebotomy

R&L Healthcare Training School, LLC
Little Rock, AR
10.2021

High school diploma -

Central High School
Little Rock, AR
05.2020

Skills

  • Time Management
  • Venipuncture
  • Vital Signs
  • Patient Care
  • Laboratory Experience
  • Medical Scheduling
  • Guest Services Expertise
  • Public Health Codes Knowledge
  • Superior Attention to Detail
  • Critical Thinking
  • Reading Comprehension
  • Processing Specimens

Certification

CPR Certified

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Esthetician

Bliss Studio
05.2022 - Current

Housekeeper

Ridgemere
02.2022 - 01.2023

Phlebotomist

Arkansas Blood Institute
08.2021 - 02.2023

Customer Service Associate

Walmart
09.2020 - 01.2022

Housekeeper

UAMS
04.2019 - 10.2020

Host

Texas Roadhouse
09.2018 - 03.2021

Front Desk Receptionist

A1 Carpet Cleaning
05.2018 - 07.2021

Phlebotomy Certification - Phlebotomy

R&L Healthcare Training School, LLC

High school diploma -

Central High School

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Kalaya Booth