Kalayah DeGregory
Colorado Springs,CO
Summary
Professional administrative expert with track record of enhancing office efficiency and supporting executive needs. Adept at managing schedules, coordinating meetings, and handling confidential information with discretion. Known for fostering team collaboration and delivering consistent results through adaptability and reliability.
Overview
8
8
years of professional experience
Work History
Conference & Catering Assistant
The Broadmoor Hotel
Colorado Springs, CO
08.2024 - 03.2025
- Using Delphi, Excel and FDC/AMADEUS to document daily reports & monthly expense reports, such as AM & PM Distributions regarding all groups and conferences attending the hotel & upon request for all Directors
- Developed and implemented streamlined processes and menus for food preparation and service, enhancing operational efficiency.
- Trained and mentored new staff on best practices in catering operations, updated programs and customer engagement strategies.
- Coordinated logistics for multiple events simultaneously, managing inventory, staffing, and transportation needs effectively.
- Handled payment collection of clients sent by the Directors and catering managers.
- Collaborated with the catering managers to customize menus, accommodating dietary restrictions while maintaining high culinary standards.
- Established strong vendor relationships to negotiate better pricing on supplies, optimizing budget allocations for events.
- Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
- Designed catering packages to increase sales and customer experience.
- Worked with chefs and conferencing to plan menus according to client needs and budgets.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
Guest Service Agent
Hyatt House CO Springs Airport
Colorado Springs, CO
11.2023 - 05.2024
- Managed guest check-in and check-out processes, ensuring seamless arrivals and departures.
- Resolved guest inquiries and concerns promptly to enhance overall satisfaction.
- Collaborated with housekeeping to maintain cleanliness standards and ensure room readiness.
- Maintained accurate records of guest interactions using property management software.
- Coordinated with maintenance staff to address facility issues reported by guests effectively.
- Oversaw front desk operations during peak times, ensuring optimal service delivery standards were met.
- Resolved billing disputes, fees, and payments promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
Guest Services Supervisor
Murano Hotel by Provenance
Tacoma, WA
02.2022 - 01.2023
- Participated in regular meetings with other department leads to discuss operational updates and strategize ways to improve guest experience.
- Contributed to a positive work environment through effective communication with colleagues across various departments.
- Resolved complex guest issues by employing problem-solving techniques and effective communication skills.
- Developed training materials for onboarding new staff, ensuring consistency in service delivery (OPERA program).
- Collaborated with management to establish service standards that elevated overall guest experience ratings.
- Utilized strong problem-solving skills to resolve complex reservation issues quickly and efficiently.
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored staff on customer service best practices and operational procedures.
Outreach Coordinator, Caseworker & Housing Specialist
Pierce County Alliance
Tacoma, WA
12.2021 - 06.2022
- Searching for safe homes for recovery clients and clients suffering from drug addictions and/or mental health
- Conducted comprehensive assessments to identify client needs, strengths, and barriers to success.
- Communication with the CFO & Supervisor regarding hotel/vendor prices and bundles deals for our homeless clients
- Created informative materials to effectively communicate program benefits to potential participants and partners.
- Established partnerships with local organizations, expanding resource networks and support systems for target communities.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Developed and implemented individualized support plans to enhance client outcomes and engagement.
- Building professional and helpful relationships with clients; providing transportation,
- Advocated for client rights and services within multidisciplinary teams, enhancing collaboration efforts.
- Assessed needs of each client and recommended appropriate services and resources.
Childcare Program Leader
Boys & Girls Club of South Puget Sound
Tacoma, WA
07.2020 - 11.2021
- Organization/ scheduling for their online learning courses: all different ages, grades & teachers
- Ensured compliance with health regulations and safety standards in childcare environment.
- Implemented positive reinforcement techniques, such as praise and rewards, to encourage appropriate behavior and foster self-esteem in children.
- Served as liaison between parents school administrators addressing any issues concerns promptly professionally.
- Providing meals for each part of the day
- Led program development initiatives, enhancing youth engagement and community outreach efforts.
- Developed engaging educational activities to promote child development and learning.
- Coordinated daily schedules and activities, ensuring smooth program operations (virtual online schooling: COVID)
Front Desk Agent
La Quinta Inn & Suites by Wyndham
Tacoma, WA
09.2019 - 03.2020
- Managed guest check-in and check-out processes, ensuring seamless experiences for all patrons.
- Assisted guests with inquiries, providing accurate information regarding hotel amenities and local attractions.
- Coordinated room assignments to optimize occupancy rates and enhance customer satisfaction.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Monitored inventory of supplies, ensuring front desk operations remained well-equipped at all times.
- Developed relationships with repeat guests, enhancing personalized service and encouraging return visits.
Dance and Afterschool Instructor
Annie Wright Schools
Tacoma, WA
03.2017 - 07.2019
- Collaborated with local schools to organize performance events, showcasing student talent.
- Planned routines for recitals and performances.
- Provided structure, programming, and engagement in group activities
- Teaching local history and ensuring students enjoyed their activities after school
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Developed and implemented age-appropriate educational programs to promote learning and social skills.
- Fostered a positive learning environment, encouraging student creativity and self-expression.
- Led arts and crafts workshops for diverse groups, fostering creativity and collaboration.
Education
Bachelor's Degree - Business Communications
University of WA
Tacoma, WAHigh School Diploma - undefined
Silas High School
06.2016
Skills
- Adaptive
- Solid time management
- Exceptional customer service
- Strong organizational skills
- Solution oriented
- File management
- Lead prospecting
- Vendor negotiation
- Weddings background
- Menu tastings
- Catering management
- Menu pricing
- Office administration
- Expense reporting
LANGUAGES
English
Awards
2019 Cradle to Career Guest Speaker & Panelist - luncheon presented by The Graduate Tacoma
2016 Youth of the Year Award - presented by the Boys & Girls Clubs of South Puget Sound
Timeline
Conference & Catering Assistant
The Broadmoor Hotel
08.2024 - 03.2025
Guest Service Agent
Hyatt House CO Springs Airport
11.2023 - 05.2024
Guest Services Supervisor
Murano Hotel by Provenance
02.2022 - 01.2023
Outreach Coordinator, Caseworker & Housing Specialist
Pierce County Alliance
12.2021 - 06.2022
Childcare Program Leader
Boys & Girls Club of South Puget Sound
07.2020 - 11.2021
Front Desk Agent
La Quinta Inn & Suites by Wyndham
09.2019 - 03.2020
Dance and Afterschool Instructor
Annie Wright Schools
03.2017 - 07.2019
High School Diploma - undefined
Silas High School
Bachelor's Degree - Business Communications
University of WA