Kalaysia Cunningham
Hinesville,GA
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Meds Professional
01.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Patient service representative
Monument Health
04.2023 - 01.2024
- Scheduled patient appointments over phone and in person, maximizing productivity
- Provided customer service by answering patient questions and addressing concerns
- Registered patients by verifying records to update computer system and patient charts
- Obtained proper authorization and identification to release confidential medical records
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
Medical appointment scheduler
Coastal medical staffing
10.2021 - 03.2023
- Handled incoming calls and inquiries from patients, providing timely and accurate information
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Assisted patients in navigating healthcare services by providing information on available medical procedures and specialist
- Provided administrative support to medical staff, including document preparation and patient communication
- Greet patients, determine purpose of visit and direct to appropriate staff
Education
Associate of applied science -
Miller-Motte College
Skills
- HIPAA compliance
- Appointment scheduling/confirmation
- Check-in/check-out coordination
- Patient greeting
- Payment collection
- Medical billing
- Call center experience
- Customer service expertise
- Telephone and e-mail skills
- Insurance verification
- Strong organization
- Data entry
- Patient confidentiality
- Healthcare software
- Multi-line telephone system control
- Active listening
Timeline
Customer Support Specialist
Meds Professional
01.2024 - Current
Patient service representative
Monument Health
04.2023 - 01.2024
Medical appointment scheduler
Coastal medical staffing
10.2021 - 03.2023
Associate of applied science -
Miller-Motte College
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