Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Co-Founder and Ex-President of Internal Club Association
SalesAssociate

KALEB TEFERA

Lynnwood,WA

Summary

Dynamic Sales & Operations Manager with deep expertise in risk assessment, threat analysis, and incident response. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in developing robust security protocols, managing security operations, and ensuring compliance. Reliable, trustworthy, and prepared to enhance organizational security.

Proficient in training and mentoring security employees to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds, and conducting screenings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Madrona Market and Deli
07.2025 - Current
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized sales floor, ensuring merchandise displays were attractive and accessible.
  • Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
  • Collaborated with team members to achieve daily sales goals and improve customer service.
  • Learned product knowledge to provide accurate information and recommendations to customers.
  • Supported inventory management by restocking shelves and conducting regular stock checks.
  • Engaged with customers to build rapport, fostering repeat business and loyalty.
  • Participated in training sessions to develop skills in sales techniques and customer engagement strategies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Security & Program Coordinator

Sharda University
11.2022 - 08.2024
  • Coordinated logistical support for program activities, ensuring smooth operations and timely execution.
  • Assisted in developing program materials, enhancing communication with stakeholders and participants.
  • Managed scheduling of meetings and events, optimizing team collaboration and project timelines.
  • Facilitated participant engagement through effective outreach strategies and follow-up communications.
  • Monitored program progress and provided regular updates to leadership on key milestones.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Designed program implementation and maintenance plan.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Monitored and operated facility computer systems governing security operations.
  • Developed and implemented security policies to enhance organizational safety protocols.
  • Led risk assessments to identify vulnerabilities and establish mitigation strategies.
  • Collaborated with law enforcement agencies to strengthen incident response procedures.

Sales & Operations Manager

Deep Cleaning Company
08.2019 - 02.2022
  • Analyzed sales data to identify trends and improve forecasting accuracy.
  • Managed cross-functional communication between sales, marketing, and finance teams.
  • Streamlined order processing workflows to enhance operational efficiency.
  • Developed training materials for new sales team members on CRM systems.
  • Developed and implemented security protocols to enhance operational effectiveness across all facilities.
  • Led incident response initiatives, ensuring timely resolutions and compliance with safety regulations.
  • Analyzed security systems performance, recommending upgrades to improve monitoring capabilities.
  • Established metrics for assessing security program effectiveness, driving continuous improvement initiatives.
  • Conducted risk assessments to identify vulnerabilities, implementing strategies to mitigate potential threats.
  • Implemented a comprehensive emergency response plan, improving preparedness for various crisis situations.
  • Monitored surveillance systems to quickly respond to potential breaches or incidents, maintaining a secure environment at all times.
  • Ensured regulatory compliance by staying up-to-date on industry standards and guidelines governing physical security operations.
  • Kept team compliant with security protocols and appearance standards.

Education

BBA - Entrepreneurship

Sharda University
Greater Noida, India
07-2024

High School Diploma -

Magic Carpet High School
Addis, LA
07-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving skills
  • Complex Problem-solving
  • POS system operation
  • Fraud detection
  • Dispute mediation
  • Goal oriented
  • Relationship building
  • Verbal/written communication
  • Cash register operation
  • Conflict resolution

Accomplishments

  • Directed security and operations across multiple sites, ensuring 100% compliance with client and regulatory requirements.
  • Implemented risk and incident management protocols that reduced security incidents by 30%.
  • Supervised, trained, and mentored 40+ officers and supervisors, achieving 25% improvement in team retention and performance.
  • Negotiated and managed client accounts and contracts, securing 10% cost savings while maintaining service excellence.
  • Introduced digital reporting and analytics systems, cutting response times by 40%.
  • Cultivated trusted client relationships through transparent communication, resulting in 95% client satisfaction ratings.
  • Partnered with executive leadership to align security programs with financial and operational goals, consistently meeting or exceeding targets.

Certification

  • Co-Founder and President of the International Club Association.
  • Dominant host (2023), Sonu Sharda 90.8Fm
  • First Aid & Safety Certification
  • Ethiopian Red Cross Society (ERCS)

Languages

English
Native or Bilingual
Amharic
Full Professional

Timeline

Sales Associate

Madrona Market and Deli
07.2025 - Current

Security & Program Coordinator

Sharda University
11.2022 - 08.2024

Sales & Operations Manager

Deep Cleaning Company
08.2019 - 02.2022

BBA - Entrepreneurship

Sharda University

High School Diploma -

Magic Carpet High School

Co-Founder and Ex-President of Internal Club Association

As Co-Founder and Ex-President of the International Club Association at Sharda University, I established and led a multicultural student organization representing 15+ nationalities and 200+ members. In this role, I oversaw high-profile campus events with up to 1,000 attendees, coordinating logistics, security, and emergency protocols in partnership with university officials. I managed executive teams and volunteers, delegated responsibilities, and monitored performance to ensure smooth operations. I also negotiated sponsorships and built partnerships that expanded the club’s reach and sustainability. This experience strengthened my leadership, conflict resolution, and operational management skills in dynamic, high-pressure environments.

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