Kale Hanley
Washington Court House,OH
Summary
Proven Direct Support Provider with a track record of enhancing client well-being and independence. I started in the field with agencies, enhanced skills and certifications, and became a self employed contractor. Leveraged strong organizational skills and effective communication to improve patient environments and foster trust. Achieved significant improvements in client social skills development and behavioral management, demonstrating reliability and a professional demeanor in all interactions.
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Reservations and Campground Master, with additional knowledge on camping and outdoors to provide guests with the best experiences and recommendations.
Overview
13
13
years of professional experience
Work History
Independent Direct Support Provider
Self
06.2023 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Identified needs and coordinated plans for travel and out-of-town functions.
Agency Direct Support Provider
Creative Foundations
11.2018 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Homeless Outreach and Case Management
Iron County Care and Share
11.2021 - 06.2022
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Developed and maintained accurate records of programs and services.
- Coordinated with local government to provide resources to clients.
- Implemented and developed programs to address poverty and inequality.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and implemented strategies to enhance quality of social services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Developed and implemented programs to engage and empower underserved populations.
Office Assistant
Crazy Horse RV Park
08.2021 - 11.2021
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reported maintenance concerns to management and performed repairs.
- Lifted up to 50 pounds and worked with heavy equipment.
- Worked closely with management to maintain clean, safe and appealing property.
- Maintained grounds and common areas to promote pleasant camping experience.
- Maintained cleanliness of buildings and property.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Office Administrative Assistant
Top O' the Caves Campground
01.2012 - 11.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Logan Elm High School
Circleville, OH05.2009
Skills
- Safety awareness
- Social Skills Development
- Mobility support
- Individualized service plans
- Positive Reinforcement
- Activity Planning
- Housekeeping abilities
- Client documentation
- Transportation
- Behavioral Management
- Document Management
- File Management
- Travel Arrangements
- Maintaining records
- Proofreading
- Problem-solving skills
- File Organization
- Time Management
- Cash Handling
- Mail handling
- Administrative Support
- Supply Restocking
- Bookkeeping
- Mail Management
- Reliability
- Professional Demeanor
- Effective Communication
Timeline
Independent Direct Support Provider
Self
06.2023 - Current
Homeless Outreach and Case Management
Iron County Care and Share
11.2021 - 06.2022
Office Assistant
Crazy Horse RV Park
08.2021 - 11.2021
Agency Direct Support Provider
Creative Foundations
11.2018 - 06.2023
Office Administrative Assistant
Top O' the Caves Campground
01.2012 - 11.2018
High School Diploma -
Logan Elm High School
Similar Profiles
Brittney ValleBrittney Valle
Mentor at SelfMentor at Self
Melanie RobertsonMelanie Robertson
Credentialing Consultant Freelance at SelfCredentialing Consultant Freelance at Self
Kimberly BaranekKimberly Baranek
House Claner at SelfHouse Claner at Self
Evan KingEvan King
Freelance Music Producer at SelfFreelance Music Producer at Self
Ashley OotenAshley Ooten
Senior Customer Service Representative at WillowWood GlobalSenior Customer Service Representative at WillowWood Global