Kalea Acosta
West Jordan
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
5
5
years of professional experience
Work History
Hostess
Top Golf
Midvale
07.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, entertainment options and menu information.
- Supported other associates in creating a fun, memorable customer experience.
Hostess
Applebees
Saint George
06.2022 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Top Golf
Midvale
12.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, entertainment options, and menu information.
- Supported other associates in creating a fun and exciting customer experience.
Retail Associate
Burlington
West Jordan
06.2020 - 12.2021
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
West Jordan High School
West Jordan, UT06.2022
Skills
- Guest Experience Management
- Dining Reservations
- Guest Flow
- Hospitality and Accommodation
- Customer service
- Reservation management
- Conflict resolution
- Attention to detail
- Problem solving
- Active listening
- Effective communication
- Customer engagement
- Hospitality service expertise
- Customer service expertise
- Reservation coordination
- Interactive communication skills
- Positive and professional
- Phone etiquette
- Detail-oriented
- Telephone etiquette
- Data entry
- Organizational skills
- Multitasking
- Guest relations
- Skilled in Microsoft
Timeline
Hostess
Top Golf
07.2023 - Current
Hostess
Applebees
06.2022 - 04.2023
Hostess
Top Golf
12.2021 - 05.2022
Retail Associate
Burlington
06.2020 - 12.2021
High School Diploma -
West Jordan High School
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