Kalea Cruz
Roanoke,TX
Summary
Detail-oriented and reliable leader, recognized for effective visual merchandising and problem-solving abilities. Experienced in collaborating with others while maintaining a high level of organization and professionalism. Always open to feedback and criticism, with a strong commitment to learning every day as well as personal growth. Eager to apply skills and gain new skills as well.
Overview
4
4
years of professional experience
Work History
Women's Department Lead
Tyler's
Southlake, Texas
03.2023 - Current
- Implemented customer service protocols, resulting in improved customer satisfaction and loyalty.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Facilitated onboarding for new employees to ensure proper understanding of roles.
- Gained training experience in all store departments, including cash handling and footwear.
- Worked with management to quickly replenish low or out-of-stock items.
- Maintained knowledge of sales and promotions, return policies, and security practices.
Education
High School Diploma -
Byron Nelson High School
Trophy Club, TX12-2024
Associate of Arts -
Tarrant County College
Fort Worth, TX09-2026
Skills
- Receptive to constructive feedback
- Team collaboration
- Organizational skills
- Time management
- Problem solving
- Attention to detail
- Multitasking
- Adaptability
- Conflict resolution
- Decision-making
- Reliability
- Critical-thinking
- Strong communication and interpersonal skills
- Visual merchandising
- Retail merchandising
- Customer Service
Timeline
Women's Department Lead
Tyler's
03.2023 - Current
High School Diploma -
Byron Nelson High School
Associate of Arts -
Tarrant County College