Kalea Patterson
Pooler,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Observant server 5 years of experience facilitating fantastic dining experiences. Food industry veteran with experience seating guests and bartending. Celebrated for wide skillset and positive attitude.
Overview
8
8
years of professional experience
Work History
Food and Beverage Server
Shrimp Factory
03.2021 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Adhered to health and safety standards while handling food and beverages.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Greeted guests warmly to foster welcoming environment.
- Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
- Checked on guests throughout meal to attend to needs and provide great service.
Surgical Benefits and Precertifications
Ear Nose And Throat Associates Of Savannah
10.2022 - 03.2023
- Coordinated with facilities to set up surgeries
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Security and Covid Staff
Gulfstream Aerospace
06.2020 - 02.2021
- Safeguarding the premises.
- Scanned employees and visitors in.
- Check daily temperatures for Covid risks.
- Provided employees and visitors protection (mask, etc.) to prevent the spread of Covid-19.
Server and Server Trainer
Buffalo Wild Wings
10.2018 - 06.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly became a trainer, ensure that new servers took care of guest.
- Watched labor percentage.
Front of House Employee and Kitchen
Sonic Drive- In
03.2016 - 09.2018
- Established welcoming atmosphere by greeting each guest warmly.
- Generating fast and friendly service to satisfy customers.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Taking orders and suggesting sales.
- Assisted with inventory, opening/closing the restaurant, training new employees.
Hostess and Server
Joe's Crab Shack
09.2017 - 07.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Real Estate
The Academy For Real Estate Education
Savannah, GA05.2023
High School Diploma -
Herschel V. Jenkins High School
Savannah, GA06.2017
Skills
- Excellent Customer Service
- Food Safety Practices
- Comprehensive in Communications
Timeline
Surgical Benefits and Precertifications
Ear Nose And Throat Associates Of Savannah
10.2022 - 03.2023
Food and Beverage Server
Shrimp Factory
03.2021 - Current
Security and Covid Staff
Gulfstream Aerospace
06.2020 - 02.2021
Server and Server Trainer
Buffalo Wild Wings
10.2018 - 06.2020
Hostess and Server
Joe's Crab Shack
09.2017 - 07.2018
Front of House Employee and Kitchen
Sonic Drive- In
03.2016 - 09.2018
Real Estate
The Academy For Real Estate Education
High School Diploma -
Herschel V. Jenkins High School